The Balanced Scorecard and Performance Measurement Assignment 1. The design of a good performance measurement system must follow a “top down” approach to ensure that key measures are in fact a measure of the strategic goals established by senior management. Performance initiatives should always start at the top because senior management has the power to implement the system and provide the organizations missions and objectives. The top down approach starts with a clear business strategy
Premium Strategic management Management Balanced scorecard
Balanced Scorecard MGT 521 Sept 11‚ 2013 Balanced Scorecard Table 1 Balanced Scorecard Aspect of Company Performance Factors to be Considered Organizational Goal Actual Performance Gaps Financial Quarterly Profit Results Return on Capital Employed $5‚000 $4‚000 $6‚000 $1‚500 Quarterly profits were higher than anticipated ($6‚000 versus $5‚000)‚ Return on Capital Employed was much lower than Organization goal ($1‚500 versus $4‚000). Customer Customer Satisfaction Rate
Premium Management Employment
THE BALANCED SCORECARD 1 Why businesses need a balanced scorecard The balanced scorecard was developed by US academics Robert Kaplan and David Norton in response to the shortcomings of traditional financial measures. Traditional financial measures are one-dimensional. By definition‚ they only look at the financial aspects of a business. Traditional financial measures are historical. They tell us nothing about what may happen to the business in the future. There are many examples of businesses
Premium Balanced scorecard Strategic management Strategy map
ACC2221 Advanced Management Accounting Coursework CIMA defines strategic management accounting as : ‘A form of management accounting in which emphasis is placed on information which relates to factors external to the firm as well as non-financial information …’ (Drury 7th Edition page 570) Strategic management accounting thus looks beyond cost measurement to focusing on ways to achieve cost reduction and hence strategic advantage for organisations. Many such techniques are outward looking
Premium Balanced scorecard Strategic management
HKU976 NEALE O’CONNOR MAKING BALANCED SCORECARD WORK TO IMPLEMENT BUSINESS STRATEGIES AT MAGIC TECHNOLOGY In August 2008‚ Magic Technology (“Magic”) launched an initiative to implement the balanced scorecard in its organisation. Alan Lo‚ the chief executive officer (“CEO”)‚ oversaw the implementation of the balanced scorecard at the company’s headquarters. Lo encountered both strategic and execution difficulties during implementation. Yet‚ such difficulties hinted at a more fundamental issue
Premium Strategic management Management Project management
Running head: General Dynamics Balanced Scorecard General Dynamics Balanced Scorecard Executive Summary “General Dynamics is one of the market leaders in business aviation‚ combat vehicles‚ weapon systems and munitions; ship building and marine systems; and mission-critical information systems and technology (Corporate Overview‚ 2012).” In 2012‚ General Dynamic’s revenue has expanded from $4 billion to over $32 billion and the workforce has steadily increased from 29‚000 to
Premium Balanced scorecard Business terms Strategic management
OF THE BALANCED SCORECARD The balance scorecard is used as a strategic planning and a management technique. It is widely used in many organizations‚ regardless of their scale‚ to align the organization’s performance to its vision and objectives. The scorecard is also used as a tool which improves the communication and feedback process between the employees and management‚ and to monitor performance of the organizational objectives. There are four different perspectives of balance scorecard which
Premium Strategic management Business terms Management
has principles that include Honesty‚ Fairness‚ Objectivity‚ and Responsibility [http://www.imanet.org/pdfs/statement%20of%20Ethics_web.pdf]. Therefore‚ it would be up to her to make sure Michael Peterson did not get away with manipulating the balanced scorecard for his benefit. First‚ she should try to speak with him again in a final attempt to get him to reconsider his decision. If he refused to listen and continued threats against Mary‚ she should attempt to speak with his supervisor‚ Paul Parker
Premium Balanced scorecard
financial measures in this role. In recent years‚ however‚ there has been increasing recognition that financial measures alone will not provide managers with sufficient information to manage a business effectively. Non-financial measures The balanced scorecard 323 must also be used in order to gain a deeper understanding of the business and to achieve the objectives of the business‚ including the financial objectives. Financial measures portray various aspects of business achievement (for ex
Free Economics Strategic management Management
The following paper presents a balanced scorecard for the supply chain management in a hospital. Hospitals strive to operate efficiently while providing the best patient care. By managing the supply chain strategically‚ hospitals can save costs‚ provide better patient care‚ better serve the demands of professional staff and also maintain a sound relationship with its suppliers. According to my understanding‚ the main goal of the hospital that I previously worked was not profitability‚ but to provide
Premium Supply chain management Management Hospital