QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain stores in order to develop and
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STRENGTHS- A key strength for KFC is the very fact that customers are loyal to the brand. This is evident as KFC held a worldwide market share of over 70 percent in both sales and restaurant. This naturally leads to KFC having gained strong customer awareness and to be the market share leader. Also apart from having been in the fast food industry since 154‚ has enable them to have proprietary recipes and technology. KFC also has strong marketing expertise foundation within the U.S‚ fast food industry
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Strategic Management Process Paper Strategic Management Process Paper Strategic Management Process Paper For any company to be successful they have to a goal‚ purpose and especially a plan. There are “a set of managerial decisions and actions that determines the long-run performance of a corporation‚ it is called strategic management.” (Wheelen & Hunger‚ 2010. Pg. 5) Strategic management is the foundation of a successful company and also gives the company a course to follow. Each company normally
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[pic] KFC New Zealand Marketing Strategy [pic] [pic] [pic] [pic] Table of Contents Present Market Situation ____________________________________________________________ _____________ pg 3 Macro Environmental Factors ____________________________________________________________ _________ pg 3 Customer Analysis ____________________________________________________________ __________________ pg 4 Competitor Analysis ____________________________________________________________
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A CRITIQUE on Reengineering Work: Don’t Automate‚ Obliterate by Michael Hammer Harvard Business Review July-August 1990 Summary Hammer emphasises the futility of using Information Technology to mechanise the existing processes. He believes in necessity for breaking away from the outdated rules and fundamental assumption that underlie operations to keep up with the quickly changing‚ growing competitiveness. To achieve this‚ companies should use the power of modern Information
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Project Management Process Groups: A Case Study Learning Objectives o Describe the five project management (PM) process groups‚ the typical level of activity for each‚ and the interactions among them. o Understand how the project management process groups relate to the project management knowledge areas. o Discuss how organizations develop IT project management methodologies to meet their needs. Learning Objectives (Cont.) o Review a case study of an organization applying the PM process groups
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Strategic Process Management – Nabisco 1) Introduction Nabisco is 1 of Kraft’s billion-dollar brands which is dated back to as far as more than a century since 1898 when the United States Baking Company‚ the New York Biscuit Company and the American Biscuit & Manufacturing Company formed to become the National Biscuit Company. “Nabisco” first appeared on a new sugar wafer product in 1901‚ but the corporate name did not change from National Biscuit Company to Nabisco‚ Inc. until 1971. Kraft
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Strategic Management Process Name Course Date Instructor Strategic Management Process Components of a strategic management process There are many components of a strategic management process‚ but there are four main elements. According to Wheelen and Hunger‚ “strategic management consists of four basic elements: environment scanning‚ strategy formulation‚ strategy implementation‚ evaluation and control” (2010). Environmental scanning is a broad look at things that pertain
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high growth areas (i.e. China) By 2006‚ KFC had 1‚700 restaurants in China‚ more than tripling in five years. Profit and sales figures saw increases of over 25 percent for some quarters‚ while comparable figures domestically were 1 and 2 percent. KFC significantly outsold McDonald’s in China‚ and by 2006‚ KFC was opening a new Chinese outlet every 22 hours. Yum!’s boss David Novak told Business Week (October 30‚ 2006) that he hoped to eventually have as many KFC restaurants in China as in the United
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KFC began with Colonel Harland Sanders who discovered his penchant for cooking when he was only 9 years old. Through the years he grew up to become a personage the world knows as Colonel Sanders‚ founder of KFC. He reached celebrity status in 1952‚ when he decided to franchise his famous Kentucky Fried Chicken recipe blends of 11 herbs and spices to the rest of America. By the early 70’s‚ that special recipe reached Malaysia. KFC Holdings (Malaysia) Bhd is a branded chicken retail chain
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