INTEGRATIVE CASE 7.0 The Plaza Inn OVERVIEW David Bart‚ General Manager of the Plaza Inn‚ received a letter from the hotel association of which the Plaza Inn was a member. The letter stated that the hotel’s service levels did not measure up and that the front desk and reservations‚ two critical departments‚ received the worst ratings among all of the association’s properties. Unless the management of the Plaza Inn could submit a plan for guest service improvement and pass the next inspection
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There is an array of things that are assessed in starting a successful business. When viewing the success of Dale Northrup who decided to open the Percy Inn in Portland‚ Maine‚ after being a critic and editor for hotels and cruise ships all over the world‚ it becomes very apparent that a great deal of work goes into starting a successful business. A business owner must first determine the reasons in which they want to start a business. The owner must determine what entrepreneurial characteristics
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In the reading "The Canterbury Tales" by Geoffrey Chaucer‚ there is a detailed description about the nun Prioress in the "General Prologue". Chaucer uses physical and spiritual relationships to show the characteristics of a person. When we see the nun in relationship to other characters‚ for example the Knight‚ Chaucer makes the reader see two types of people. On one hand‚ the nun who gives much importance to minor things. On the other hand‚ the Knight who gives much importance to things that really
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Through hundreds of years‚ the society has been changing and evolving. In Chaucer’s "Canterbury Tales" and Matt Groening’s "The Simpsons"‚ both contexts reflect the negative attitude of their respective society. Both texts criticize similar areas of humanity using methods such as satire‚ irony and humour. With these techniques‚ as well as the type of medium‚ it is an effective way of presenting the issues of society. Chaucer depicts each character satirically or sincerely‚ according to the character’s
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In The Canterbury Tales Prologue‚ Geoffrey Chaucer relays the people whose stories he will tell. Chaucer sets his Prologue in Old England during the Middle Ages‚ when the Church was corrupt and men thought that they could buy their way into heaven. The characters are all described in detail. The demeanors of the characters‚ their clothing- even their horses are described in preparation for the main stories: The Canterbury Tales. The way Chaucer describes his many individuals as if he is purposely
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A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage‚ most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction
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The Wife of Bath The Wife of Bath is acclaimed to be one of Chaucer’s most intriguing characters. She achieved much of her reputation from the depth of her area under discussion‚ luring curious minds into her story and the greater meaning of it all. Chaucer‚ even as a man‚ was successful in representing a relatively fair feminist view of the medieval female’s plight by employing humor‚ historical perspective‚ and individual expression. The text of the Wife of Bath’s Prologue is based in the
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In discussing Chaucer’s collection of stories called The Canterbury Tales‚ an interesting picture or illustration of the Medieval Christian Church is presented. At all levels of society‚ belief in a god or gods was not a matter of choice; it was a matter of fact. Atheism was an alien concept. Living in the middle ages‚ one would come into contact with the Church in a number of ways. First‚ there were the routine church services‚ held daily and attended at least once a week‚ and the special festivals
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Perfect Pilgrimage: (A Discussion of Three Modern-Day Characters That Would Join The Canterbury Tales) Geoffrey Chaucer has been known as the father of English poetry since the 1300’s. His works have been considered the greatest alongside Shakespeare. In his work‚ The Canterbury Tales‚ He writes about a pilgrimage of many different people in England. Each of those characters introduces themselves‚ then tells a tale that relates in some way to their introduction. Chaucer was known to be a controversial
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as a tourist‚ I have some idea would like to share with you on the below page‚ to discuss what is the major advantages and disadvantages of a hotel which situated right in the heart of commercial center of Hong Kong as everyone knows – The Holiday Inn Express Causeway Bay Hotel. It is situated in Causeway Bay MTR metro station which nearby one of a biggest shopping mall as well as a landmarks in Hong Kong – Times Square‚ SOGO‚ Etc. Since there is many world famous brand flagship store surround‚ therefore
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