Module 7 Case Study 2: Transforming customer service for BRANZ Ltd. Abstract Porter’s value chain describes a comprehensive format of creating value within any business venture. It explains how to alter business inputs into outputs that are of greater value than the initial cost of creating the same outputs. According to Michael Porter‚ analysing the chain of activities in any organization will be of more value to the output and services compared to the summation of the cost of these activities
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Marketing Planning MedMira Case 1- There were several changes in the environment that made it possible to consider the launch of an OTC Aids Test‚ first of all there was a change in the Context‚ a political one. To be more specific the FDA (Food and Drug Administration) was considering the possibility of allowing At-Home testing for AIDS‚ at if this decision came through it creates a unique opportunity for MedMira to launch an OTC Aids test. The historic of decisions took by the FDA was
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aseSamsung Case Write-up Student: Guilherme Filho Penn ID: 85730403 1. What are the sources of Samsung’s competitive advantage? Validate your arguments regarding competitive advantage with evidence from the case. Differentiation – There are two main sources of competitive advantage that increase the WTP for Samsung customers. The first one is the Product Mix. Samsung offer to its customers a huge variety of products‚ ranging from the cutting-edge technology to more basic products. It also
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1. At the start of the case‚ Cisco’s information systems are failing‚ yet no one steps forward to lead the effort to replace them. Why is this? Why were no managers eager to take on this project? Why is this? When Peter Solvik joined Cisco in January 1993 as the company’s CIO‚ Cisco was a $500 million company running a UNIX-based software package to support its core transaction processing‚ including financial‚ manufacturing‚ and order entry systems. At that time‚ Cisco was experiencing significant
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CASE FOR ANALYSIS 1 CASE FOR ANALYSIS – Case 1 Kinko’s New Operating Structure Kinko’s Inc. was the largest retailer of copying stores‚ but it had to change its operating structure in response to competitive pressures from Quick Copy and OfficeMax. Kinko’s had an informal management process and difficulty managing growth. The founder‚ Orfalea‚ used franchising to launch growth‚ but this approach did not assist Kinko’s in controlling costs or improving customer service. Consultants recommended
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Danone Case What were the intentions of Wahaha Group and Danone when setting up joint ventures in China? The Wahaha Group did very well in the Chinese market around the mid 1990s‚ but because foreign multinationals were rapidly entering China‚ it was afraid that it might lose its competiveness. The company was eager to expand its scale and market share in China‚ but it lacked the necessary financial capital to do so. This is why they wanted to cooperate with Danone. Wahaha needed cash‚ and also
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References: * www.google.co.in * www.wekipedia.com * www.dell.com * Dell Annual Report‚ 2000&2001 * Frances. X. Frei.‚ Amy. C. Edmondson‚ “Dell Computers(A): Field Service for Corporate Clients”‚ Harvard Business School‚ Case No: 9-603-067.
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Additional Cases for the Course The case readings have been developed solely as a basis for class discussion. The case readings are not intended to serve as a source of primary data or as an illustration of effective or ineffective auditing. Reprinted by permission from Jay C. Thibodeau and Deborah Freier. Copyright © Jay C. Thibodeau and Deborah Freier; all rights reserved. 1••• ( Case 61 ® Enron Enrori’s First Few Years hi~ 1985 Enron had assets along the three major stages of the supply
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decision to buy the share from Japan partner? We may use the finance analysis to find some implication. Dupond Equation: ROE=profit margin * asset turnover * leverage. It is a good index to compare the operational efficiency to industry. We can use it to tell the story hidden behind. 4. Luxury business management. Luxury goods creat inelasticity. Many brands control the sales channels and sales volume so as to raise its unit price. There are many typical cases like DeBeers‚ LV‚ Carvin Kleir‚ and
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The case provides several issues that class members will need to address: 1. How well positioned is Puma for the future now that things have gotten turned around? 2. How important is it that Puma strive to gain sales and market share‚ given that the industry arena in which it competes is “fragmented” with many competitors? 3. Does Puma currently have a good strategy for the long-term or are strategic changes and adjustments needed? 1. What is your opinion of the job that Puma’s management
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