Operation management For today operation means there two parts included in‚ which are service operation and goods operation.(book) “Operation management is the systematic direction and control of the activities that transform resources into finished services and goods that create value for and provide benefits to customers. In overseeing production‚ operation managers are responsible for ensuring that operation activities create what customers want and need.(book) therefor the operation
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E. Sillignakis CONTENTS PAGE INTRODUCTION 1.0 THE “BREEZE” NIGHTCLUB CASE STUDY 2.0 MANAGEMENT SYSTEM DESIGN 2.1 ROLES AND RESPONSIBILITIES 3.0 THE TRANSFORMATION PROCESS MODEL 3.1 OPERATIONS MANAGEMENT CYCLE 3.2 FUNCTIONS AND PROCESSES 4.0 CUSTOMER SATISFACTION IN NIGHTCLUB INDUSTRY 5.0 PRODUCT & SERVICE ATTRIBUTES IN A NIGHTCLUB EXPERIENCE 6.0 MEASUREMENT OF CUSTOMER SATISFACTION 7.0 QUALITY MANAGEMENT – SIX SIGMA 8.0 APPLICATIONS OF SIX SIGMA TO “BREEZE” CASE – ACTION PLAN 9.0 LIMITATIONS
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Design and Characteristics 6 Service Analysis and Selection 7-8 Sales Production & Forecasting 9-11 Breakeven Analysis 12-13 Capacity Management (includes Decision Tree) 14-15 Inventory Management and Materials Requirements 16 Logistics and Supply Chain Management 17 Quality Management and Implementation 18-19 Prototype Design 20-21 Conclusions & Recommendations 22 References 23 Appendices - Tables/Figures/Graphs
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“Analytics plays a vital role in supply chain management due to the complexities present and increasing competition and customer expectations effecting the company’s cost and profitability.” Traditional supply chain are out casted due to mixing of global operating systems‚ pressure of pricing and increasing customer expectations. Wastage in supply chain are created due to recent economic impacts such as rising fuel price rise‚ global recession‚ there is a scarcity in supplier bases
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Business Studies Notes Role of operation management: Strategic role of operations management- Operations refer to the business processes that involve transformation or‚ more generally‚ ‘production’. Applies both to the manufacturing and services sector. Turning raw materials and resources into outputs of finished goods or products. Qantas operations are strategically important because most organizational activity comprises the day to day activities within the operation function. * Cost leadership-
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| |[pic] |Consider consecutive processes ABC‚ where process A has a capacity of 20 units per hour‚ process B has a capacity of 25 | | |units per hour‚ and process C has a capacity of 30 units per hour. Where would an operations manager NOT want any | | |inventory? | | |Answer
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SYNOPSIS UNICON CONCRETE PRODUCTS (H.K.) is a part of ITC (International Tak Cheung) Holdings Ltd. The company manufactures Precast Concrete Products: Facades‚ Slabs‚ Stairs and Partitioning Walls These are used in large‚ high-rise Residential‚ Office & Industrial complexes. Largest chunk of Unicon’s sales (app. 80%) –HKHA. Hong Kong is an important center for economic activity in Southeast Asia‚ an economic gateway to People’s Republic of China (PRC) and has world’s largest container port
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Chapter 1 Operations Management * Operations Management – the management of resources and processes required by an organization o produce goods or services. * Operations Function – the part of the organization that has the responsibility for operations management. * Efficiency – a measure of the success of an operation in converting inputs to outputs. * Low operating costs * Effectiveness - a measure of the success of an operation in producing outputs that satisfy customers
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Semester II Examination Papers IIBM Institute of Business Management Semester-II Examination Paper MM.100 Production and Operation Management Section A: Objective Type (30 marks) • • • This section consists of Multiple choice questions & Short Notes type questions. Answer all the questions. Part One questions carry 1 mark each & Part Two questions carry 5 marks each. Part One: Multiple choices: 1. If the number of restrictions on sources be ‘a’ and the number of restrictions
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Author: Diana Nagy‚ MBA FT 11‚ Grenoble Graduate School of Business Course: Operation Management Prof.: Alexander Fidanza Assignment: Custom Molds Inc. - case study analysis Submitted: November 2010 Custom Molds Inc. – Case Study Analysis 1. What are the major issues Tom and Mason Miller are facing? Looking at the workflow of Custom Molds raises several questions. First‚ customers’ complaints about delivery delays have increased. The voice of the customer always signals a problem. Tom and Mason
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