Chapter 6: Multiple Choice Questions 1. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality Control 2. Which of the following is not one of the major categories of costs associated with quality? a. prevention costs b. appraisal costs c. internal failures d
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Non-Performing Assets NPA is a loan or an advance where: i) Interest and /or instalment of principle remain overdue for a period of more than 90 days in respect of a term loan ii) The account remains ‘out of order’ for a period of more than 90 days in respect of an overdraft or cash credit iii) The bill remains overdue for a period of more than 90 days in case of bills purchased and discounted iv) Any amount to be received overdue for a period of more than 90 days in respect of other accounts
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Introduction to operations management Learning outcomes After reading this chapter you will be able to: ➜ Define what is meant by operations management ➜ Understand the nature of operations within an organization ➜ Explain what an operations manager does and the role he/she plays in an organization ➜ Discuss the similarities and differences between the manufacturing and service sectors of the economy ➜ Explain the similarities and differences between customer processing operations‚ materials processing
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on-going improvement of goods‚ services and processes. (Collier 2012-2013‚ 3) This involves both strategic planning as well as operations strategy. Strategic planning is a process of determining long-term goals‚ policies‚ and plans for an organization. Its objective is to achieve goals even if there may be unforeseeable circumstances. There are three levels of strategy in operations strategy that are used in most large organizations‚ corporate‚ business and operational strategy (As show in the diagram
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System Evaluation David Zelaya CIS/207 Version 3 June 17‚ 2012 Ed Odjaghian System Evaluation There are many systems used in today’s companies have transformed how they do business. One specific system used in an organization has transformed how the organization operates that comes to mind is the FedEx PowerPad. This system I am very familiar with since I am a swing courier at FedEx Express I use it every working day. Now‚ the PowerPad is a replacement for the SuperTraacker which was
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Question 1 DEFINE OPERATIONS MANAGEMENT AND DISCUSS ITS ESSENTIAL FEATURES AND THE IMPORTANCE/BENEFITS OF OPERATION PRIORITIES Introduction: Every organization is in business because it has products‚ services and in some cases a combination of the two (i.e. product and service)‚ that it offers customers as a solution to a particular need or want they have. This implies that‚ the very core business of every organization is to get these products and services readily available to customers‚ through
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used a Management Information System (MIS) to record data‚ such as age and gender. When the agency was completing their television show‚ they evaluated the participants with outdated evaluation forms. The employees assumed the information that should have been record‚ was not a need‚ to be recorded. The evaluation forms should have been updated to show policymakers and the public the results of the expenditure of governmental resources. (Lewis‚ Packard‚ & Lewis‚ 2007) Some agencies assume that
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96. Operations Management 10e William J. Stevenson Solutions manual 96. Operations Management 10e William J. Stevenson Solutions manual Source: http://newsgroups.derkeiler.com/Archive/Sci/sci.engr/2009−05/msg00015.html • From: "solutionsservice@xxxxxxxxxxx" • Date: Mon‚ 25 May 2009 09:43:56 −0700 (PDT) solutions manual and Test Bank contact with ‚ solutionsservice (at) hotmail.com (my email address‚solutionsservice@xxxxxxxxxxx )‚ these are parts of our solutions‚ if the solution you
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deliver the message to their target audience which is one of the efficient ways to actually meet their objectives. The creative concept is the ad’s central‚ which grabs our attention and stays in our mind and it is easily recalled with the right prompts (Wells‚ Spence-Stone‚ Crawford‚ Moriarty‚ Mitchell‚ 2009‚ pg 21 ) . Ikea is using “ LOVE’’ as the ad’s central idea to grabs people’s attention and stay in their mind. People will be wondering with the word “ LOVE’’ and find out the meaning of
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into two parts job evaluation and pay structures. Job evaluation is a process in which the value of the job in an organisation is analysed and employees are placed in appropriate grades. Job evaluation is retained and modified by many organisations in order to ensure equity & equal values among the employees‚ evaluate benchmarks jobs‚ make market comparison and define band boundaries and allocate roles. Moreover to analyse and identify the hierarchy of jobs‚ job evaluation process is compulsory
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