MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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Characteristics of Life Introduction: For many centuries‚ and longer‚ people have argued about the characteristics that separate life from non-life. While some of these arguments are unresolved‚ there are seven characteristics of life that are generally accepted. Anything that possesses all seven of these characteristics of life is known as an organism. 1. The scientific term for a living thing is _____________________________________. Directions: Read each of the following sections
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Goals and Well-Being Do the types of goals you seek affect your well-being? It has been debated that people who pursue intrinsic goals are happier than people who pursue extrinsic goals. Intrinsic goals are defined as goals that people pursue because they make them feel more rewarded internally. Extrinsic goals are goals that people pursue because they feel pressured by society or some other factor that is externally rewarding such as making a lot of money. For example‚ if someone decides to
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Characteristics of Good Teachers A good teacher can be defined as someone who always pushes students to want to do their best while at the same time trying to make learning interesting as well as creative. A positive or negative influence from a teacher early on in life can have a great effect on the life of a child. Teachers‚ especially at the elementary level‚ must be very creative with their teaching styles. Not every child learns the same way‚ nor are they interested
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have to be well informed is because that can affect their economical situations such as mortgages‚ taxes and medical plans. Therefore‚ voters must watch the news and research more about their candidates‚ so that they know what could happen locally and nationally. If voters don’t know their candidate’s beliefs or their ideals‚ they might need some information about their candidates. Voters’ point of view must meet with the candidate’s point of view‚ that is why you have to be a well informed voter
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H.G. Wells makes predictions and proves them by his novels. “ If we can possibly avoid wrecking this little planet of ours‚ we will‚ but-there must be risks!” H.G. Wells writes about scientific ideas and predictions of our world. Wells has produced novels such as: The Time Machine and The Island of Doctor Moreau. H.G. Wells used his novels as a prediction of war‚ genetic splicing‚ atomic bombs‚ lasers‚ and energy weapons. As a young adult Wells predicts futuristic wars. As a young boy‚ Wells was a
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Service learning provides child development students an opportunity to get along with children‚ and learning about the ideas on how the instructors create their lessons. In this service experience‚ I have learned the way that the instructors teach their lesson‚ a clear and interested lesson always attract children attention and have them involve in the activities. In addition‚ demonstration is another important factor while holding a lesson since sometimes children are unable to get the actual meaning
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What Is Human Services What is Human Services? Nina Brown BSHS 301 Introduction to Human Services September 6‚ 2011 What is Human Services? The field of human service has been around for centuries in many forms with the sole intention of helping marginalized populations attain a sense of accomplishment in managing their lives. Human services are necessary to assist people who otherwise have little or no help in navigating their social environment for various reasons. There
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meanings and corollaries. Its principal meaning is that the power of the Government and all of its servants shall be derived from law as expressed in legislation and the judicial decisions made by independent courts. At the heart of Hong Kong ’s system of government lies the principle that no one‚ including the Chief Executive‚ can do an act which would otherwise constitute a legal wrong or affect a person ’s liberty unless he can point to a legal justification for that action. If he cannot do so
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William Strauss and Neil Howle believed that each generation has a set of characteristics. The standards of our time should reflect the characteristics of the coming of age generation. The millennials have more education‚ racially diverse and are entering adulthood during a recession. Most are liberal‚ support abortion laws‚ marriage equality and are agnostic. However the key events chosen portray higher value than other situations and all are situated in the time of their own generation. Each of
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