Empathetic Statements Empathy means providing caring and personal service‚ is your ability to truly put yourself in your customer’s position so you can understand his/her frustration. * “Yes‚ Mr./Mrs. Customer I can help you with that” * “Definitely” * “Surely” * “Absolutely” * “Certainly” * “I understand” * “I apologize for this inconvenience” * "I understand how difficult that would be" * “I do understand the inconvenience you have faced” * “I will be more
Premium The Extra Empathy
instructions for authors and subscription information: http://www.informaworld.com/smpp/title~content=t791720496 Comparative and International Corporate Governance Ruth V. Aguileraa; Gregory Jacksonb a University of Illinois at Urbana-Champaign‚ b Freie Universität Berlin‚ First published on: 05 July 2010 To cite this Article Aguilera‚ Ruth V. and Jackson‚ Gregory(2010) ’Comparative and International Corporate Governance’‚ The Academy of Management Annals‚ 4: 1‚ 485 — 556‚ First published on:
Premium Corporate governance
Innovation‚ technology and the global knowledge economy: Challenges for future growth. By Jan Fagerberg‚ University of Oslo * Paper prepared for “Green roads to growth” project and conference‚ Copenhagen March 1-2‚ 2006 Abstract This paper discusses the role of knowledge‚ technology and innovation in economic growth within the context of the “Green roads to growth” project. It summarizes the current state of the art in this area‚ illustrates this with selected graphs and tables based on published
Premium Innovation Economic growth Economics
PERSONAL MISSION STATEMENT I am at my best when I am unselfish and positive about what the future brings me. When I am looking forward to benefiting myself and others. I will try to prevent times when I let the negativity and harsh conditions I have come across in the past affect me and the ones I care about. When I start losing faith in myself and my Lord. I will enjoy my work by finding employment where I can make sure that the environment is safe for the people. I will find enjoyment in my
Premium Personal life Emotion Future
Reflective Statement Introduction In recent decades‚ accounting education has been criticised for failing to provide graduates with necessary skills applied in the workforce. Such skills are demonstrated not only specialist knowledge‚ but also generic and professional skills for employment. As the increasing number of accounting graduates leads to an intensely competitive environment‚ broader range of generic and professional skills are required by employers. Since I have begun to study accounting
Premium Learning Financial statements Skill
Soheil Sadeghi: Statement of Purpose School of Operations Research & Information Technology As a youngster growing up in a small town in central Iran I used to have a vague picture of pursuing a PhD degree in America. Most everyone with whom I shared my dream of studying in USA used to volunteer an opinion that I would stand no chance to achieve such a purpose. All along there was only one single prominent person in my life who always supported me in my quest to excel in learning: My Mom. Inspired
Premium Graduate school Postgraduate education Regression analysis
> Is the process of examining relationships among elements of the company’s accounting statements or financial statements and making comparisons with relevant information Financial Ratios are measures of relative values of key financial information. Ratio Analysis involves methods of calculating and interpreting financial ratios to assess the firm’s performance. Ratios are measured as (1) percentages; (2) times or multiples; and (3) number of days. Ratios
Premium Financial ratio Financial ratios Balance sheet
REFLECTIVE STATEMENT For this module‚ we are required to do an assignment with regards of SME company. The purpose of writing the report is to analyze the key internal issues the management is likely to face when strategizing their marketing formula. Besides‚ we are also required to provide a practical recommendation for the company. For this project‚ the class was divided into 3 groups and each group consists of 3 members. My group members are Miss Tai Geok Yeong and Miss Sharanya. Discussions
Premium Entrepreneurship Marketing Entrepreneur
Recommendations ➢ Suggestions to performance measurement system: 1) ROI can be used combination with other performance measures to avoid the limitations of ROI. The company can establish a non-financial performance measurement system such as the balanced scorecard .With a good performance measurement system‚ the incentive compensation plan will be improved. (2) EVA ( Economic value added) can be used instead of RO ➢ Suggestions to improve the existing incentive compensation plan. ➢ Suggestions
Premium Strategic management Management
Vision Statement While a business would either undergo a quick or gradual‚ constant adaptation to its changing and competitive environment‚ there are certain core ideas that would stay the same and provide guidance in the process of strategic decision making (www.capsim.com.). These unchanging ideals are known as the business vision. The business vision statement comprised of three main components; core values‚ core purpose and visionary goals (www.quickmba.com). Core values are those that would
Premium Marketing Customer service Sales