Personally this writer can relate to Petersen’s core concepts of listening and talking. Listening in the communication process is the capability to correctly obtain and understand messages. It’s key to all operative communication because without listening effectively to the message it can be easily misunderstood. This writer’s current job as a Human Service Worker required training in listening skills. This writer deals with individuals who are physically‚ mentally‚ and developmentally challenged
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What Is The Marketing Concept? Marketing is also known as a concept which companies use to raise awareness of their particular product or service in a specific region .Companies seek to keep lifetime relationships with their customers as it would increase the profitability of the company . Retaining existing customers rather than attracting new ones. Marketing is seen as a key to the success of any business‚ as it is the way of understanding both its customers and the market within which it operates
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The four concepts which organizations use to design their marketing strategies (product concept‚ production concept‚ selling concept‚ and societal marketing concept) are important because they serve as a guide for businesses to plan and carry out their marketing and selling efforts. The production concept is the oldest of the concepts in business. It proposes that customers prefer products that are cheap and widely available. organizations that focus on this concept are likely to concentrate on
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1) Service industries account for ____ of the gross domestic product of most developed nations. a. more than half b. a small portion c. approximately 25 percent d. nearly all e. nearly three-quarters ANS: E 7) All of the following are elements of the inseparability characteristic of services except that a. consumers are involved in production. b. centralized mass production is difficult. c. consumption and production are simultaneous. d. many services cannot be performed without the customer being
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Marketing may be defined as a societal process by which individual and groups obtain what they need and want through creating‚ offering and freely exchanging products and services of value with others. There are four competing concepts under which organizations conduct marketing activities. They are: 1] Production concept: this concept holds that consumers will prefer products that are widely available and inexpensive. For example‚ • Companies involved in the manufacture of candies like
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includes both the private and public services such financial industry‚ health‚ defence and other services related sectors. http://tutor2u.net/business/gcse/external_environment_economic_sectors.htm accessed on 31st November 2009. MANUFACTURING INDUSTRY IN BRITAIN Industry is defined as a group of firms producing similar products with boundary of an industry determined by a gap in the chain of substitutes. All sectors of the economy can be referred to as an industry but emphasis lay with the secondary
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five competing concepts by which firms and business are guided in their marketing effort. The first three concepts production‚ product and selling‚ focus all on the product. The last two concepts marketing and societal marketing‚ focus on the customer. However‚ the commonality in all five philosophies is that they all have the same goal which is organizational profit. The choice as to which concept or philosophy to adopt depends on the circumstances of the situation The first concept‚ the production
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Opportunities and Problems in Making Services More Tangible Chandhaluk Heesawat (Ph. D.) Assumption University bp3905@yahoo.com Abstract. This paper gives the readers the background to understand how intangibility of services affects customers’ evaluation of service quality. The paper begins with the various views regarding intangibility of services from scholars. Some view intangibility as important characteristics in distinguishing products from services. Others look at intangibility as insufficient
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$13‚000 Occupancy costs $15‚000 $22‚000 71. Are the materials costs and processing costs relevant in the choice between alternatives A and B? (Ignore the equipment rental and occupancy costs in this question.) A) Both materials costs and processing costs are relevant B) Neither materials costs nor processing costs are relevant C) Only processing costs are relevant D) Only materials costs are relevant Ans: D AACSB: Analytic AICPA BB: Critical Thinking AICPA FN: Decision Making; Reporting
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MARKETING STRATEGIES FOR ENHANCED CUSTOMER SATISFACTON AT BIGWAYS LIMITED 1.0 Introduction Bigways Limited is a manufacturing and distributing company of a unique pesticide that no other company manufactures in the whole of East Africa and has been operating in Kenya for the last six years. The company’s smallest package size of their products is 5kg‚ and they open for business from Monday to Friday between 9am to 4pm with a one hour lunch break. Additionally‚ the employees of Bigways have been
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