[pic][pic]Services Marketing and the Extended Marketing Mix (7P’s) What is services marketing? A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return
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on the tourism industry in the service sector. This report is going to focus upon the tourism industry within the service sector‚ looking at‚ the tourism product‚ the business operations cycle‚ the service concept‚ and then the idea of the service concept will be applied to the tourist attraction Alton towers. Section 1 : The key differences between a tourism product and a manufactured product. The tourism product is defined by many as an intangible product to the customer‚ a service/ experience the
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P & O Cruises is one of Australia’s and New Zealand’s leading cruise lines that offer cruise holiday packages to exotic locations. P&O Cruises covers the five core marketing concepts‚ including: human needs‚ wants and demands; market offerings; value and satisfaction with the product or service; exchanges‚ transactions and relationships; and the target market. The marketer must try to understand the target market’s needs‚ wants and demands. The human needs are basic requirements which include food
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INTRODUCTION Haagen-Dazs were the pioneers in the market for creating distinctive and indulgent taste experiences by marketing to an untapped segment - the adult ice cream lovers. The Haagen-Dazs brand quickly developed a loyal following. Its early success was created by word of mouth and praise. Without the benefit of advertising the story of an incredibly rich and creamy confection spread rapidly. At first‚ it was only available at gourmet shops but soon distribution expanded In 1983 Haagen-Dazs
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Services Marketing Mix Services Marketing Mix refers to the combination of marketing activities an organization engages in to promote and sell intangible services‚ as opposed to tangible products. Marketing professionals and specialist use many tactics to attract and retain their customers. These activities comprise of different concepts‚ the most important one being the marketing mix. Marketing strategy is integrated with the marketing program‚ or marketing mix. The marketing mix traditionally
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The Marketing of product and service are different A product is normally a thing that sold to people and mostly is tangible. Basically‚ the marketing of product is particularly focused on 4P’s in marketing mix namely product‚ price‚ place‚ and promotion (Ehmke & Fulton & Lusk‚ n.d.). The marketer needs to analyze the major demand of customers in a specific market in order to find out a product that can respond the market demand. Firstly‚ it is necessary for marketers to focus on the strength as
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People and Services Marketing ’People ’ as part of the marketing mix People are the most important element of any service or experience. Services tend to be produced and consumed at the same moment‚ and aspects of the customer experience are altered to meet the ’individual needs ’ of the person consuming it. Most of us can think of a situation where the personal service offered by individuals has made or tainted a tour‚ vacation or restaurant meal. Remember‚ people buy from people that they like
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Name……………………………………………………………………………………………………………… Introduction of the Company……………………………………………………………………………………….. 1. Corporate Vision………………………………………………………………………………………………….. 2. Mission……………………………………………………………………………………………………………….. 3. Core Values……………………………………………………………………………………………………………. 4. Products / Services offered…………………………………………………………………………………… Target Market and Target Customers………………………………………………………………………………. Analyze and interpret the results…………………………………………………………………………………….. Findings …………………………………………………………………………………………………………………………
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CLOTH WASHING SERVICES [pic] Clean Freak- your smartness‚ our Pride The word “laundry” means the removal of stains‚ washing and finishing (ironing and finishing) storage of all types of clothes and articles Reasons for laundering clothes 1. To remove perspiration which if not removed may damage the garment. 2. To remove dirt and grease which may discolour the garment or cause them to smell. 3. Launder clothes for hygienic purposes. Dirty clothes may carry germs which bring about
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Calculating utilization in a services company This white paper discusses the various approaches to calculating utilization‚ best practices‚ and how you can use your professional services automation (PSA) tool to measure and report utilization for your company. Brian Martin Vice President‚ Client Management OpenAir Calculating utilization in a services company 1 Calculating utilization in a services company Overview Whether you’re running a consulting firm‚ software company‚ or other
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