Shaw‚ Stepehn. Airline Marketing and Management (7th Edition). : Ashgate Publishing Group‚ . p 16 http://site.ebrary.com/id/10470883?ppg=16 Copyright © Ashgate Publishing Group. . All rights reserved. May not be reproduced in any form without permission from the publisher‚ except fair uses permitted under U.S. or applicable copyright law. Shaw‚ Stepehn. Airline Marketing and Management (7th Edition). : Ashgate Publishing Group‚ . p 17 http://site.ebrary.com/id/10470883?ppg=17 Copyright
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predictable flow‚ highest volume‚ and lowest variety. Example: water processing‚ petrochemical refineries Professional Services High contact processes‚ high customer contact and involvement‚ high level of customization‚ often people based. Example: Management consultants‚ doctors‚ lawyers Services Shops Mix of front and back-office services‚ differing levels of volume and variety. Example: Banks‚ hotels‚ schools‚ restaurants Mass Services High amount of throughput‚ limited customer contact‚ little
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OPERATIONS MANAGEMENT IN SERVICE AND MANUFACTURING ENVIRONMENTS In defining an organization we usually come across two major categories of organizations. First Manufacturing organization and the other Service organization. Both‚ above-mentioned organizations are completely different from one another and hence the role of operations management is different in both. Operations management is mainly concerned with making the proper use of available resources of the organization. Resources available
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Abstract Managing operations in both manufacturing and service organizations have evolved tremendously over the years with the change in market requirements. The market has become global‚ thereby compelling enterprise operations to keep up. The application of information technology/information systems (IT/IS) and outsourcing in managing operations have significantly altered the landscape of operations management (OM) strategies‚ techniques‚ and technologies. Consciousness towards environmental and
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|Midterm Example Test v2 | | 1. A manufacturing firm is considering three alternatives for automation. They anticipate annual production volume to be 75‚000 units. The costs for each alternative are as shown: | |Alternative | | |1 |2 |3 | |Annual Fixed Costs |60‚000 |$180‚000 |$300‚000 | |Variable Cost/Unit |$0.65 |$0
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1 Introduction to Operations Management McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies‚ Inc. All rights reserved. Learning Objectives § § Define the term operations management Identify the three major functional areas of organizations and describe how they interrelate Compare and contrast service and manufacturing operations Describe the operations function and the nature of the operations manager’s job § § 1-2 Learning Objectives § Differentiate between
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INTRODUCTION Operations management is defined as “the activity of managing the resources which produce and deliver products and services” (Slack et al. 2010 p4). This encompasses the entire activity carried out within the organization. With increasing pressure on organizations to deliver optimally at reduced cost‚ the role of operations has been transformed from that of strategy implementer to one of strategy driver. Operations strategy looks at the patterns of strategic decisions and actions in
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customers Moog‚Inc. is one of the principal suppliers of flight control servo valves and servo actuators used in military and commercial aircrafts – primary components in steering aircraft and missile directions.In 1985 Moog established a manufacturing operation in Baguio‚ City‚ Philippines which currently has more than 1‚000 employees. The civil servo valves undergo final phase manufacture and assembly in this facility. Almost sixty years later and with fourteen top-of-the line facilities distributed worldwide
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Multifactor productivity (total factor) = ductivity) qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqOutputLabor+Material+Energy+Capital+Miscellaneous (1-2) CHAPTER 7: Value-added time = Operation time/total time (H-B) SUPPLEMENT 7: Utilization = Actual OutputDesign Capacity (S7-1) Efficiency = Actual OutputEffective Capacity (S7-2) Actual (Expected) output = (Effective Capacity)×(Efficiency) (S7-3) Break-even Analysis Notation:
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Number Answer 1 2 … 10 Grading 2 points each 1- The feasible solution space only contains points that satisfy all constraints. 2- Graphical solution to linear programming problems can handle problems that involve any number of decision variables. 3- The value of an objective function decreases as its iso-objective line is moved away from the origin. 4- If a single optimal solution exists to a graphical LP problem‚ it will exist at a corner point. 5- Using the enumeration
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