The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick‚ Coventry‚ UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e.g. Anderson and Sullivan‚ 1993; Bolton and Drew‚ 1991; Cronin and Taylor‚ 1992‚ 1994; Oliver‚ 1993; Parasuraman et al.‚ 1988; Taylor‚ 1993; Zeithaml et al.‚ 1993). There
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International Journal of Business‚ Economics and Law‚ Vol. 1 ISSN 2289-1552 2012 DETERMINANTS OF DIVIDEND POLICY: THE CASE OF VIETNAM Nguyen Thi Xuan Trang Accounting Department Da Nang University of Economics 71 Ngu Hanh Son Street‚ Ngu Hanh Son District‚ Da Nang City‚ Vietnam Email: trangatax@gmail.com ‚ Tel: (+84) 0 914 745 649 ABSTRACT There were several researchers who investigated dividend policy in developed countries like the USA (Chang and Rhee‚ 1990)‚ the UK (Al-Najjar
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Social determinants of health are factors that influence the health of all people. There are 14 factors influencing health. Some of these factors include income‚ stress‚ education‚ employment‚ early childhood development‚ food insecurity‚ race‚ gender‚ etc. This paper focuses on housing and the impacts of housing on health based on a reading called Social determinants of health: The Canadian facts by J. Mikkonen and D. Raphael (2010). This paper will also analyze a current newspaper article about
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Labor unions today Today most labor unions in the United States are members of one of two larger umbrella organizations: the American Federation of Labor-Congress of Industrial Organizations (AFL-CIO) or the Change to Win Federation‚ which split from the AFL-CIO in 2005. Both organizations advocate policies and legislation favorable to workers in the United States and Canada‚ and take an active role in Democratic party politics. The AFL-CIO is especially concerned with global trade issues. Private
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Decline of Trade Unions For most of the 20th century‚ unions have had a most important place in the working life of many employees. From 1914 to 1990‚ 2 out of 5 workers were members of a union. At the turn of the new century new developments were brought about‚ like globalization‚ changes in workforce demographics and rapid technological advancements. Changes in the political and economical spheres have also contributed in the decline of the Trade Unions. These developments have had a strong
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TRADE UNIONS FREDRICK BANDA INTRODUCTION This chapter examines democracy from another angle that is the way democracy is rooted in the collective action of citizens outside of the formal institutions of democratic government. The trade union movement in Malawi dates as far back as the end of the Second World War. It has undergone a process of growth‚ decline and growth again over the past seven decades or so. To understand how trade unionism has developed in any country‚ we need to consider
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Brief Introduction of International Relations International relations refers to the collective interactions of the international community‚ which includes individual nations and states‚ inter-governmental organizations such as the United Nations‚ non-governmental organizations like Doctors Without Borders‚ multinational corporations‚ and so forth. International relation is a very broad concept. In modern usage it includes not only relations between states but also between states and non-state
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“More than 100 union supporters gathered next to Google’s headquarters last Thursday evening to demand that the internet giant to address efforts to organize a union at the company’s proposed hotel” (Daniel Debolt p.1). This illustrates frustration by union supporters and employees about Google not having a labor union. As more frustration blooms more evidence projects as the article says‚ “Union Activists marched through a tree-lined hilltop Plaza at Google’s
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Humanity has been enduring an ongoing battle for centuries: the strained relations among the races. Despite efforts to put the past behind‚ signs remain at nearly every juncture that there still exists a strong sense of racial dissension. While many Caucasians do not see the problem being as severe as it is represented‚ African-Americans angrily reply that the lighter skinned race has not had to endure such prejudice and‚ therefore‚ cannot begin to identify with the situation. Frank Newport‚ vice
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THE NATURE AND SCOPE OF INTERNATIONAL RELATIONS WITH SPECIAL FOCUS ON THE 20TH CENTURY DEVELOPMENTS Shreya Ranjan INTERNATIONAL RELATIONS: It is very recent‚ youngest discipline to come into existence. For quite a long time INTERNATIONAL RELATIONS or international Politics has been a sub discipline of history or political science. It became an independent entity only after the First World War. Quincy Wright (1940’s and 50’s) said INTERNATIONAL RELATIONS is not only a discipline‚ but also a condition;
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