Case 6: The donor services department 3. Describe the intergroup conflict within the Donor Service Department? The donor service department in a sponsorship agency is concerned about gathering information and structuring work in order to achieve the organization’s goal. In this case‚ the intergroup conflict within the department was due to several factors related to authority‚ culture and communication. The donor service department was organized in a mechanistic structure‚ which means that tasks
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Executive Summary The Donor Services Department is an organization that seeks out sponsors to help with the funding of underprivileged families. They must do their best to maintain a constant flow of donors as well as keep track of their work. There are various components that keep this system at bay and it must be kept under control especially since they are planning on expanding. Prior to their expansion‚ the Executive Director of Donor Services‚ Sam Wilson‚ hired a consultant‚ Joanna Reed‚ to
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1. What was Joanna Reed’s diagnosis of the situation in the donor services department? After talking with the department head‚ Joanna was able to detect a several problems that the department suffered. First there was a problem with the leadership of the department. One was that the department head Jose‚ was focusing more on community services rather than managing the workplace. Also‚ he was relying on Elena for supervision‚ who lacked leadership skills and had a personality of a follower rather
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Case: The Donor Services Department 1. What do you want to accomplish in this situation with respect to Juana? I want to have conservation with Juana to talk about the problems in this situation. Firstly‚ I want her to respect every colleague including Elena in the department. Secondly‚ I want her to be not only the leader of her clique but also the leader of all translators. Moreover‚ I want her to work harder even if she has little work to do‚ and she can help the others when they are busy
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Donor Services Department Case Discussion Questions 1) Joanna’s diagnosis of the situation is that the department was fairly inefficient. The workload was not spread equally and fairly. Magdalena and the new workers had tons of paperwork‚ while the clique had time to socialize and not to do work. Moreover‚ Sam and Jose never reviewed the work done by the department; they were only focused on case histories. The employees knew very little about the department and couldn’t really explain the
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The Donor Services Department Case-Discussion Questions March 9‚ 2004 1. What was Joanna Reed’s diagnosis of the situation in the donor services department? Sam Wilson was an American who ran the Guatemala branch of a U.S. aid agency. Joanna Reed’s diagnosis of the situation in his donor services department found many problems. LEADERSHIP - The biggest problem was that there was no leader who was accountable. Elena was the supervisor but she had no control. She also had no leadership
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CASE 1 1) Joanna’s diagnosis was that the department was fairly inefficient. There was a large discrepancy in between work load distribution‚ with mounds of paper work piling up with Magdalena and some of the newer workers‚ while the clique had time to sit around‚ gossip and not do work. Another thing was that Sam and Jose never looked at any of the work done by the department. They only reviewed the case histories. The employees couldn’t really explain why their jobs were done and only knew
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Chapter 4 Place yourself in the position of general manager of service department. How might formally written job requirements help you manager your work unit? Having a written job description can cut back on confusion‚ can create goals for the work unit and help to Classify and reclassifying positions with in the current work unit. By designing and implementing effective classification by maintaining a written job description I would be able to give my work unit a guideline that they can follow
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individual charitable giving. This is a question of substantial importance‚ as individual contributions account for more than 80 percent of total dollars given (Edles‚ 1993). If we do not understand why people give‚ then how can we encourage them to become donors or to increase their existing contributions‚ how can we predict how changes in the economic environment and the influence of social media will impact giving in the future? One way to approach this aspect of charitable giving is to look at it just
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American International University-Bangladesh (AIUB) Proposal On “Evaluating Services by a Customer Service Department” A study on Real Estate and Developer Business in Bangladesh Supervised By: DR. MD. FARUQUE HOSSAIN Faculty of Masters of Business Administration American International University-Bangladesh (AIUB) Submitted By; Debnath‚Pragya Paramita ID- 11-95135-3 Course name: Research
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