MKT01909-2013-A: Service Management for Tourism and Hospitality Assignment 1: Part A Lecturer: Tony Brown Deng Hongfei 22012540 Table of Contents Section 1: Introduction 5 Statement of the purpose 5 Objectives 5 Report structure overview 5 Section 2: Organization overview 6 Description of operations 6 Bundle of services 7 Core service 7 Peripheral services 7 Feasibility of the project 7 Section 3: Target Market Customers
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Arizona Department of Education’s mission is to “serve Arizona’s education community‚ and actively engage parents to ensure every student has access to an excellent education” (“Arizona Department of Education”‚ n.d.). It values integrity‚ respect‚ helping each other succeed‚ dedication to excellence‚ efficiency‚ continuous improvement‚ remaining customer focused‚ and practicing effective communication. Their vision is to develop a great place to work that delivers “knock your socks off” service.
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Page |1 The Inglis University Library Donations Department Part 1 (Memorandum to the Chair of the Budget Committee) Date: To: From: Subject: March 23‚ 2012 Chair of the Budget Committee Yunzheng Zhao‚ Management Accountant Donations Department’s Request for Additional Funding After reviewing the budget committee’s analysis‚ I believe that it made an inappropriate decision in denying the donations department’s request for additional funds. I will examine its decision through a cost-benefit analysis
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The Department of Veterans Affairs (VA) mission is “to care for him who shall have borne the battle‚ and for his widow‚ and his orphan” (Abraham Lincoln) by assisting and honoring the United States Veterans (VA‚ 2015). The strategic planning areas mentioned in the book; the mission; vision; values; grand strategic objectives‚ specific organization‚ benchmarks‚ metrics‚ targets‚ goals and others are similar to the VA strategic planning. Because of the unique mission of the VA‚ some will not be adaptable
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companies that understood mass production strategy had become obsolete‚ after almost a century of dominance. Applicable successfully to the manufacturing industries‚ the lean philosophy will be analysed in the present synopsis through the perspective of services industry‚ usually dealing with intangibles. Lean Manufacturing In their research on the Toyota manufacturing system‚ The Machine that Changed the World (1990)‚ Womack‚ Jones and Roos formulate the theoretical framework of lean manufacturing.
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Gold Spa and Fitness Club Marketing for Services Project Report By: Ali Owais Arshia Azhar Arsalan Khan Hassan Tahir M.Adeel Tariq Momin Malik Ibrahim Farukh Haroon Ahmed June 27‚ 2012 Lahore School of Economics Table of contents Executive Summary……………………………………………………………………3 Introduction…………………………………………………………………………….4 Core and Supplementary services…………………………………………………….5 3 Stage model of consumption…………………………………………………………8 Flower of Service……………………………………………………………………….11 Distribution
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. Curriculum and Service Provision II.A. Adult/Child Interactions and Curriculum.................. 122 II.B. Alignment to the Illinois Early Learning Standards and Guidelines............................................................... 135 II.C. Family Involvement in Curriculum............................. 163 II.D. Family Culture and Curriculum.................................. 193 II.E. Program Flexibility....................................................... 203 II.F. Children’s
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The service industry forms a backbone of social and economic development of a region. It has emerged as the largest and fastest-growing sectors in the world economy‚ making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy both in terms of employment potential and contribution to national income. It covers a wide range of activities‚ such as trading
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Housekeeping and Food and Beverage Department Long after prelims and midterms week have ended‚ pre-finals and finals have taken its way to its last. Since the first two months of discussing the topics covered by the course subject THM 56 with the descriptive title of Hospitality Management & Operational Management/ Introduction to HRM‚ I have come to know lots of information pertaining to running and operating a hotel in a competitive tourism industry from its organization to its administration
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