1.2) Background of the study: It is a customer satisfaction survey of Jamuna Bank Limited in Dilkusha Branch. There is no previous report on customer satisfaction‚ that’s why decided to research on customer satisfaction. Customer satisfaction is the individual’s perception of the performance of the products or service in relation to his or her expectation (Leaon G. Schiffman) Basically Banking is service oriented business. In service oriented business customer satisfaction depend on good service
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A CASE STUDY OF PERFORMANCE APPRAISAL IN A SMALL PUBLIC SECTOR ORGANISATION: THE GAPS BETWEEN EXPECTATIONS AND EXPERIENCE JOHN MOONEY A dissertation submitted in partial fulfilment of the requirements of the University of Chester for the degree of Masters of Business Administration CHESTER BUSINESS SCHOOL December 2009 1 Acknowledgements To my beloved wife Lesley‚ and children‚ Liam‚ Shaun and Hannah‚ who tolerated my regular withdrawals from normal family life throughout my MBA studies
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& Policy PROGRAM: MBA Question No. 1 a) You need to have $50‚000 at the end of 10 years. To accumulate this sum‚ you have decided to save a certain amount at the end of each of the next 10 years and deposit it in the bank. The bank pays 8 percent interest compounded annually for long-term deposits. How much will you have to save each year (to the nearest dollar)? b) Vernal Equinox wishes to borrow $10‚000 for three years. A group of individuals agrees to lend him this
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Internship Report On “Financial Performance Analysis of BRAC Bank Limited” Internship Report On “Financial Performance Analysis of BRAC Bank Limited” Submitted To Md. Amdadul Haque Internship Supervisor Chairman Department of Finance BUBT Submitted By Md. Sadat Mahbub Id: 08092101055 18th Intake‚ Program – BBA Major in Finance BUBT Date of Submission:19.11.2012 Bangladesh University of Business & Technology (BUBT) Declaration I‚ Md. Sadat Mahbub‚ student of BBA
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COMPARATIVE ANALYSIS OF FINANCIAL PERFORMANCE OF PUBLIC AND PRIVATE BANKS [IN THE CASE OF SELECTED PRIVATE AND PUBLIC BANKS] A SENIOR ESSAY SUBMITTED TO DEPARTMENT OF ACCOUNTING AND FINANCE‚ IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF ARTS DEGREE IN ACCOUNTING AND FINANCE. Prepared by: Ruth Alemayehu ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATICS AND ECONOMIC SCIENCE SCHOOL OF BUSINESS AND PUBLIC ADMINSTRATION DEPARTMENT OF ACCOUNTING
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Relationship of training with Employees’ Performance in Hoteling Industry Case of Pearl Continental hotels in Pakistan Fakhar Ul Afaq1‚ Anwar Khan2 Abstract One of the most important aspects in the contemporary hoteling industry is employees’ acquaintance with new methods and techniques of Hotel management through training. In fact training is formal as well as an informal process‚ which is carried out for improving the performance of employees. Therefore the implementation of an effective training process
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FINANCAIL PERFORMANCE Performance is used to indicate firm’s success‚ conditions‚ and compliance. Financial performance refers to the act of performing financial activity. In broader sense‚ financial performance refers to the degree to which financial objectives being or has been accomplished. It is the process of measuring the results of a firm’s policies and operations in monetary terms. Financial performance analysis includes analysis and interpretation of financial statements in such a way that
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Research Methods Submitted to: Tamkeen Khan Submitted by: Asma Wali Anum Ameer Fatima Shahid Sheema Atta Section H Submitted on 1st November‚ 2010 Table of Contents Chapter 1: Introduction 2 Background 2 Overview of topic 5 Significance Of the study: 10 Research objectives: 11 Operational Definitions 11 Problem statements 17 Research Questions and Hypothesis 18 Theoretical frameworks 21 Chapter 2: Literature review: 21 Chapter 3: Methodology 30 References 32 Chapter 1: Introduction
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Name Professor Course Date due Equity Bank Group Equity bank group is a financial institution based in Kenya‚ East Africa‚ offering a variety of financial services. This company was founded in 1984 as a minor institution‚ specializing in mortgage financing‚ which targeted the low income earners. Based on the fact that Kenya is a developing country characterized by majority of citizens earning less than adequate income‚ the target population acted as strength and thus contributed to the company’s
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Background of the Organization Mutual Trust Bank Limited (MTBL) was incorporated on September 29‚ 1999 under the companies Act 1994 as a public company limited. They introduced themselves as a pioneer in banking sector. At the time of beginning their authorized capital was Tk 38‚ 00‚000‚000 divided into 38‚000‚000 ordinary shares of Tk each. The head office of the bank is in MTB center‚ 26 Gulshan Avenue. The bank has 67 branches allover the country‚ the bank carries out international business through
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