needs as well‚ focussing on customer satisfaction by attracting‚ retaining and enhancing customer relationships has become a goal for every organization. This essay will examine how customer’s perceived quality can have a bearing on the profitability of a company. The essay concludes that providing quality services and products enhances customer satisfaction and perceived quality‚ which leads to customer loyalty and retention ultimately leading to success. INTRODUCTION Businesses are embracing
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CHAPTER ONE 1.0 INTRODUCTION Nigeria as a democratic country like every other nation needs the media to drive or sustain good governance and engender national development. But the media often regarded as the fourth estate of the realm have an enormous task to accomplish this role as the watchdog of the society. The task or role of the media has to a large extent not been effectively accomplished. It is important here to state that the primary role of the media in any given society is to inform
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the principal function of the bank. As it is a principal function for the bank it is at the heart of the overall risk management system of the bank. Credit risk is the uncertainty in a counter party’s (also called an obligation’s or credit’s) ability to meet the obligations. The goal of credit risk management is to maximize a bank’s risk-adjusted rate of return by maintaining credit risk exposure within acceptable parameters. A large portion of banks total assets is invested to the customer in the
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Off With Their Head: Tobacco Companies Know the Effects “Government slowly suffocating these companies who are entitled to advertise and sell their legal ware”. Wait! Dr. Michael Kirsch offers up his support for the big tobacco companies‚ and in fact feels that consumers knew or should have known the effects of tobacco consumption. With mounting evidence over the years focused on the lies surrounding tobacco companies’ corporate practices‚ advertising game plans and falsification of nicotine content
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The purpose of this report is discussing the case of Wilkerson Company that confronting tough competition in price cutting in pumps which caused to a big drop of pre-tax operating income from 10% to 3%. After observing the existing costing allocation‚ we found out there is an issue on the existing costing report that the manager could not be able to see the real situation. In light of this‚ there will be brought to the discussion on the feasibility of using an alternative costing method – Activity
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ENTREPRENUERSHIP IN NIGERIA Entrepreneurial forces are relatively strong in this country‚ as the lack of jobs and a rise in poverty leave few other options for the Nigerian people. Although difficult due to a lack of resources‚ there are non-profit organizations such as the Fate Foundation in Nigeria that are dedicated to promote entrepreneurship. Apart from the information about Nigeria that is so widespread and often negative‚ there appears to be a recognition of the critical role and place of
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Study On CARBON CREDIT & Clean Development Mechanism Project – as a case study on TATA STEEL PLANT By: Prasenjit Sarkar Page 1 of 36 Project Report (Submitted for the Degree of B.Com Honors in Accounting & Finance under the University of Calcutta) Title of the Project STUDY ON CARBON CREDIT &CLEAN DEVELOPMENT MECHANISM PROJECT – AS A CASE STUDY ON TATA STEEL plant Submitted by Name of the Candidate: Registration No: Name of the College: College Roll No: University Roll
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The Central Bank of Nigeria (CBN) takes a number of monetary policy decisions‚ including a change in the level of money supply (M2)‚ the Minimum Rediscount Rate (MRR)‚ or a change in the exchange rate. The central bank defines money supply in two ways: narrow and broad money. Narrow money (M1) is defined to include currency in circulation plus current account deposits with commercial banks. Broad money measures the total volume of money supply in the economy and is defined as narrow money plus savings
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DISCUSS THE IMPACT OF TOTAL QUALITY MANAGEMENT FOR A MANUFACTURING INDUSTRY OUTLINING HOW TQMAFFECTS THE WORKING BEHAVIOUR OF ALL THE WORKERS IN THE IN AN ORGANISATION AND THE LONG TERM BENEFITS OF HAVING A RUNNING QUALITY MANAGEMENT SYSTEM IN PLACE. In such a competitive environment resulted from world globalization and liberalization‚ firms survive with much difficulty unless they create the competitive advantage over their competitors. With the increasing competitive‚ business survival pressure
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SHAH & ANCHOR KUTCHHI ENGINEERING COLLEGE DEPARTMENT OF MANAGEMENT STUDIES PROJECT SUBMITTED ON: 25/05/2013 PROJECT SUBMITTED BY: AKSHAYA.U.BHADALKAR ROLL NO: 1 COMPANY NAME: BANK OF INDIA PROJECT REPORT ON: CREDIT APPRAISALS 1 GENERAL INFORMATION ABOUT THE BANK Bank of India was founded on 7th September‚ 1906 by a group of eminent businessmen from Mumbai. The Bank was under private ownership and control till July 1969 when it was nationalised along with 13 other banks
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