116 CHAPTER- IV SECTION-I JOB SATISFACTION 4.1 INTRODUCTION Human Resource Management is considered to be the most valuable asset in any organization. It is the sum-total of inherent abilities‚ acquired knowledge and skills represented by the talents and aptitudes of the employed persons who comprise of executives‚ supervisors‚ and the rank and file employees. It may be noted here that human resources should be utilized to the maximum possible extent‚ in order to achieve individual
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TOPIC : JOB SATISFACTION COURSE TITLE: ORGANISATIONAL BEHAVIOR TABLE OF CONTENTS A. INTRODUCTION…………………………………………………… B. RESEARCH ON JOB SATISFACTION…………………………… C. ISSUE RELATED TO JOB SATISFACTION…………………….. D. OBJECTIVE OF THE RESEARCH………………………………. E. METHODOLOGY OF THE RESEARCH………………………… F. FINDING OF THE RESEARCH…………………………………… G. DISCUSSION AND THEORY……………………………………… H. CONCLUSION AND RECOMMENDATIONS…………………... I. REFERENCE………………………………………………………… J. APPENDIX…………………………………………………………… Page 3
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Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors (Dawes and Swailes‚ 1999) and on the other hand‚ banks can earn high profits if they are able to position themselves better than their competitors within a specific market (Davies et al.‚ 1995). Therefore‚ banks need focus on service quality as a core competitive strategy (Chaoprasert and Elsey
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However‚ inspite of these things‚ turnover and absenteeism are still very rampant in this industry. Employees would seldom last long in a certain BPO company for some reasons. Absenteeism has also been inevitable. Both turnover rate and absenteeism affects the profitability and the overall performance of a BPO company. Most likely‚ absenteeism will cause struggle to the Human Resource Department in looking for another employee who can temporarily fill-in the duty hours of the absentee. With such
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Kong‚ having a job that employees are absolutely satisfied is only a pure dream. But it could found a method in order to increase the satisfaction and having heart on the job. Actually‚ there is someone who wants to doing the clerical works in the office‚ or solving the questions for the customers‚ promoting their products by phone. We can find the unpredicted place and work it with satisfaction. Job satisfaction represented a collection of attitudes that workers have about their jobs. There is number
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Job Satisfaction Abstract The issue of Job Satisfaction‚ Motivation in the workplace and the role of Job Characteristics have been the cause of intensive research for many years now and have given rise to many theories‚ formed on the basis of extended research by psychologists‚ social scientists and HRD managers. The concept of job satisfaction‚ though of considerably recent origin‚ is closely linked to motivation in the workplace and is a causal factor in improved performance in the workplace
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Research Methodology and Business Analytics Effect of Reward and Recognition on Job Satisfaction Submitted by Group 8‚ Section ‘A’ Abhilasha Bhatt Anmol Sikka Pallavi Srivastava Suchi Subhro Datta (M002/12) (M013/12) (M023/12) (M041/12) Effect of Reward and Recognition on Job Satisfaction Acknowledgment We would like to express our gratitude to Prof. D. Israelwho was abundantly helpful and offered invaluable assistance‚ support and guidance. Special thanks to all team members
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Job Satisfaction Essay In the following essay I will discuss how I motivate myself and others to be productive. Further I will also describe how I keep myself satisfied in my job. In my current work environment I am a construction Project Coordinator‚ which a step below a Project Manager. My present duties are mainly administrative in nature‚ and require the coordination of activities under the supervision of a Project Manager. The construction industry is booming in British Columbia
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to be satisfied with their jobs‚ how might this satisfaction relate to their job performance‚ citizenship behavior‚ and turnover? Answer * Job satisfaction of the employees is an important factor because most of the time it determines the commitment and respect of the employees towards their employer and organization. The attitudes and the behaviors of the workers would vary based on the level of job satisfaction. For example: one with a higher level of satisfaction would be more dedicated towards
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Nowadays‚ job satisfaction has become an important issue for workers since it closely relates to physical and mental well-being. In order to find out what makes work satisfying‚ Studs Terkel interviewed three workers about their jobs in 1974 and Ethan Winning did a survey about job satisfaction in 2004. According to their results and my observation‚ there are three main factors that affect the job satisfaction: Salary and special incentives from jobs‚ personal and professional growth opportunities
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