Strategic Service ManagementValue chain techniqueMaster of Arts in International Service Management(MAISM)Maedot Assefa Kebede20073755Michel AltanSjoerd A. GehrelsSchool of Graduate StudiesStenden UniversityLeeuwardenThe NetherlandsNovember‚ 2008 | Table of Contents 1. Introduction 3 2. Value chain Goal and objectives 3 3. Origin of the Value chain 6 4. Value chain and the ten schools 7 5. Advantages and Disadvantages of the Value Chain 9 6. Value Chain in Service industry 10 Bibliography
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“Employee Satisfaction in Kotak Mahindra” Certificate This is that the project titled “Employee Satisfaction in Kotak Mahindra” is an academic work done by “Amit kumar shah” submitted in the partial fulfillment of the requirement for the award of the Degree of BBA from MAIMS .It has been completed under the guidance of MR. JAGAT JYOTI BARUA . We are thankful to Kotak Mahindra for having allowed our student to undergo project work training . the authenticity of the project work will be examined
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Introduction page 4 CAUSES OF INDUSTRIAL DISPUTES page 5 Effects of Employee Dissatisfaction & Its Effect on an Organization page 13 The Effects of Employee Turnover on Remaining Employees page 14 Solutions to Industrial Discontent page15 Conclusion page24 References page 25 Introduction Industrial unrest is a disturbed state; disquietude sometimes amounting to insurgency´. It is also manifestation of mankind’s
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immediate bosses. The extent that an employee believes in the mission‚ purpose and values of an organization and demonstrates that commitment through their actions and their attitude towards the employer (both internal & external) will determine the employee satisfaction towards his/her work. Employee engagement is high when the statements and conversations held reflect a natural enthusiasm for the company‚ its employees and the products or services provided. Employee engagement is the level of commitment
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http://www.scmp.com/news/hong-kong/article/1331666/scandal-hit-herbal-chain-hoi-tin-tong-may-scale-back-business§ http://www.cuttingedgepr.com/articles/corprep_important.asp§ http://www.brighthub.com/office/entrepreneurs/articles/115557.aspx§ http://smallbusiness.chron.com/effects-lack-ethics-business-environment-23332.html§ http://content.time.com/time/magazine/article/0‚9171‚2113176‚00.html§ http://www.thefreedictionary.com§ To a large extent‚ I agree with this statement. Many
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enthusiasm for work is taken into consideration. Project title: This project report is about studying “Employee Engagement” in India Yamaha Motor Pvt Ltd. The objective of this project is to: • To determine the degree of engagement in employees. • To study the attitude of employees towards their organization. • To study how engagement helps in developing themselves. Employee engagement refers to cooperation between its employees and organization where everyone works together to
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Employee Engagement A review of current thinking Gemma Robertson-Smith and Carl Markwick REPORT 469 Published by: INSTITUTE FOR EMPLOYMENT STUDIES Mantell Building University of Sussex Campus Brighton BN1 9RF UK Tel: +44 (0) 1273 686751 Fax: +44 (0) 1273 690430 www.employment‐studies.co.uk Copyright © 2009 Institute for Employment Studies No part of this publication may be reproduced or used in any form by any means – graphic‚ electronic or mechanical including photocopying‚ recording
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Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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significant relationship between employee engagement and financial performance is undeniable." -Towers Perrin Talking about the engagement and commitment of an employee to an organisation‚ most companies are of the opinion that they do have a few‚ but they still want more. Why? It is merely because these companies have come to the realization of the fact that their organization’s long-term success relies on employee performance‚ which is directly impacted by the level of employee engagement and commitment
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Index 1. Executive Summary 2. Introduction 3. Methodology 4. What is Employee engagement? 5. Why is Employee engagement important? 6. Enablers‚ barriers and recommendations 7. Conclusion 8. Bibliography 1. Executive Summary Employee engagement describes the involvement of people at all levels in positive two-way dialogue and action to increase productivity and to create a great place to work – where people find their work meaningful and are willing to work together towards
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