TO THE STUDY Employee morale Employee morale describes the overall outlook‚ attitude‚ satisfaction‚ and confidence that employees feel at work. When employees are positive about their work environment and believe that they can meet their most important needs at work‚ employee morale is positive or high. If employees are negative and unhappy about their workplace and feel unappreciated and as if they cannot satisfy their goals and needs‚ employee morale is negative or low. Employee morale is defined
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Employee engagement is a multi faceted concept. Employee Engagement is a two-way process between employees and an organization. In the words of Kahn (1990:694) ‚ employee engagement is defined as “the harnessing of organization members’ selves to their work roles; in engagement‚ people employ and express themselves physically‚ cognitively‚ and emotionally during role performances”. The cognitive aspect of employee engagement concerns employees’ beliefs about the organisation‚ its leaders and working
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need to capture and maintain their customers’ loyalty. Many have formal measurement programs in place to gather customer feedback and assess levels of loyalty on a regular basis. There are some organizations that include a customer loyalty metric in their corporate dashboard‚ treating it as a key performance indicator just as they would revenue or sales. It isn’t hard for companies to see the connection between customer loyalty and business success. Loyal customers stay with you and buy more products
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averaged 74.6%. {text:bookmark-start} {text:bookmark-end} Costs When accounting for the costs (both real costs‚ such as time taken to select and recruit a replacement‚ and also opportunity costs‚ such as lost productivity)‚ the cost of employee turnover to for-profit organizations has been estimated to be up to 150% of the employees’ remuneration package (Schlesinger and Heskett‚ 1991). There are both direct and indirect costs. Direct cost relate to the leaving costs‚ replacement costs and transitions
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focusing on examine the factors that influence employee satisfaction in hotel industry. Employee satisfaction is one of the vital elements for a hotel to be success in future‚ it would help to gain the competitive advantages among competitors. The purpose of chapter one is to investigate the various factors that can affect employee satisfaction in hotel industry. Those factors that we will examine are such as working environment‚ organizational leadership‚ employee training‚ through communication and also
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“AN STUDY ON EMPLOYEE MOTIVATION AT TAURUS AUTOMATION” PROJECT REPORT Submitted to the UNIVERSITY OF MADRAS In the partial fulfillment of the requirement for the award of the degree BBA (BACHELOR OF BUSINESS ADMINISTRATION) PROJECT CODE : MAM6Q Submitted by P.Saranya -(Reg-non NK13483) Under the guidance of Mrs. S.V.HARSHINI‚ MBA.‚ M.Phil.‚ NET (ASST PROFESSOR - MANAGEMENT SCIENCE DEPARTMENT) DEPARTMENT OF MANAGEMENT SCIENCE J
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leave Absence Rate = + unauthorized leave -------------------------------------------------------------------- X 100 Man shifts actually worked EMPLOYEE ABSENTEEISM 1 According to the view of K. Aswathappa‚ Absenteeism costs money to the organization besides reflecting employee dissatisfaction with the company. Absenteeism is unavoidable when the employee himself or herself falls sick‚ His or her dependents at home suddenly become unwell or there is an accident inside the plant. Unavoidable absenteeism
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INTRODUCTION Employee welfare means a planned programme of activities or schemes that lead to the benefits of employee‚ in practical sense the above meaning is not exhaustive. According to the report of the Royal Commission Labour‚ the term welfare as applied to the industrial worker is one which must necessarily provide and is having different interpretation in one country from another‚ according to the different social customs‚ the degree of industrialization and educational development of the
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Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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POSITIVE ORGANIZATIONAL MORALE: BENEFITS OF STRATEGIC EMPLOYEE APPRECIATION Business Management ABSTRACT Employee is a key element of the organization. The success or failure of the organization depends on employee performance. Therefore‚ organizations are investing huge amount of money on employee development. The purpose of this study is to understand the importance of employee appreciation and how it directly relates to job performance in the workforce. This study will investigate the
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