Case #3: Kmart and Sears: still stuck in the middle? Kmart Company History Kmart had been established in 1962 by its parent company S.S. Kresge as a discount department store offering the most variety of goods at the lowest prices. Un- like Sears‚ the company chose not to locate in large shopping malls but to establish its discount stores in highly visible corner locations. During the 1960s‚ ’70s‚ and ’80s‚ Kmart prospered. Retail formats in operation Kmart – is a chain of discount stores
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and predicting future value creation for Sears? For Wal-Mart? Sears Sears grew up to the world’s largest retailer by expanding annual sales through diversifying sale products‚ such as apparel‚ cosmetics‚ jewelry‚ electronics‚ household appliances‚ cookware‚ bedding and hand-tools. This article shows that Sears suffered from a cost increase in 1997‚ including lawsuits‚ credit collectibles and sales in Mexico. Besides‚ the flexible payment facility that Sears offered is also a reason for cost increase
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asked to analyze the financial performance of Sears and Wal-Mart. Although Wal-Mart is the industry powerhouse‚ its 20% return on equity (ROE) lags behind that of Sears’ 22%. Analysis: Wal-Mart operates fewer stores than Sears but is ahead in terms of total selling area by a ratio of 3.4:1. Between 1995 and 1997‚ Sears’ retail store revenue per selling square foot was not only lower than that of Wal-Mart but in decline. Sears allows customers to pay for merchandise over time if they use
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at both Sears and Kmart‚ the two have decided to merge creating one entity named Sears Holdings. Kmart has agreed to buy Sears for $11 Billion. This puts Sears Holdings at the third largest retailer behind Wal-Mart and Home Depot. Although Wal-Mart is a direct competitor with Kmart‚ Sears Holdings goal is not to compete with Wal-Mart directly‚ but find areas that have been overlooked by other retailers‚ and take advantage of the expanded line of products the new company has to offer. Sears has had
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directors that improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service‚ . The impact of excellent customer service on how your team works and the positive benefits to the hotel‚ team and customers on delivering customer service‚ . How delivering excellent service can support up-selling and add on-selling‚ . How we are to monitor service delivery. Research Customer service. What does
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1. Synopsis Sears‚ the well known department store chain has experienced change more often than ever in the recent times. The company went through the change in order to strengthen its traditional business and divest other retail segments. But each and every time the change program proved to be ineffective looking at it from long term perspective. 2. Issues The major issues of the case are: • Was it a good idea to appoint someone who is not from the company itself to
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Sears Vs. Walmart Financial Performance Comparison Profit Margin Profit Margin‚ Sears Co. | | 1997 | | 1996 | | 1995 | Net income | 1‚188 | -6.53% | 1‚271 | -29.43% | 1‚801 | Total revenues | 36‚371 | 7.76% | 33‚751 | 8.41% | 31‚133 | Profit Margin | 3.27% | | 3.77% | | 5.78% | This Profit Margin ratio is acceptable‚ though not high. The result means that for each dollar of sales at Sears Co.‚ the company earns only 3.27 cents in 1997‚ compared to 3.77 cents and 5.78 cents in 1996 and 1995 respectively
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Company Announces‚” 2002). Sears is the fourth largest retail store in the nation worth over 50 billion dollars with approximately 3‚ 800 retail stores in the United States. Sears is a sales leader for tools‚ home and gardens‚ home electronics‚ and automotive repair. The company has exclusive rights to brands‚ such as Kenmore‚ Craftsman‚ and Jaclyn Smith line of clothing in addition to other commodities (Sears Holdings Corporation‚ 2007). The merger between Kmart and Sears was finalized on March 24
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101 Manage customers for profits not just sales) Benson P. Shapiro‚ VKastuh Rangan‚ Rowland T. Moharty‚ and Elliot B. Ross (rl3 High sales volume does not necessarily mean high income‚ as many companies have found to their sorrow. In fact‚ profits (as a percentage of sales) are often much higher on some orders than on others‚ for reasons managers sometimes do not well understand. If prices are appropriate‚ why is there such striking variation? Let’s look at two examples of selling and pricing
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SEARS CASE STUDY by Robert A.G. Monks and Nell Minow -------------------------------------------------------------------------------- Introduction The great advantage of publicly held companies is that they bring together capital and managerial expertise‚ to the benefit of both groups. An investor need not know anything about making or marketing chairs in order to invest in a chair factory. A gifted producer or seller of chairs need not have capital in order to start a business. When
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