in order to get more profit brands shifted to the low-cost high fashion oriented on people who not willing to spend a lot of money however in love with fashion and instead of selling them two standard collections per year making them come back to shop and buy clothes every two weeks as collection changes and rarely repeated. Zara‚ H&M and Benetton are three of the most major fast fashion brands‚ however some of their steps from the “supplier of raw materials to the end-customer” in this case these
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Employee welfare Our human resources system and welfare programs As the driving force for putting Astellas’ business philosophy into practice‚ employees are the stakeholders most deeply involved in Company efforts. Therefore‚ Astellas positions “Employees” as one of the most important factors in CSR based-management. Along with showing respect for human rights‚ character and individual personality‚ the Company strives to provide workplaces that are safe and easy to work in. As a response to social
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is simply to provide your tutor with a brief outline.) AFRICAN HUMAN RESOURCE OF FRENCH SPEAKING ASSOCIATION ( AREFA) This is a local community group that aim to Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Employee Training & Development Introduction: This paper will focus on analysis and discussing how to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision
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A STUDY TO MEASURE THE EFFECTIVENESS OF EMPLOYEE WELFARE MEASURES AT TAMILNADU PETROPRODUCTS LTD. CHAPTER – 1 1.1 INTRODUCTION Labour welfare is one of the major aspects of national programmes towards betterment of the conditions of labour force and creating a congenial work environment with decent comfort for this class of population for leading good standard of life. Measures and activities undertaken by the state‚ employers and association of workers standards of
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Publisher · View at Google Scholar 34 35. E. Brynjolfsson and L. M. Hitt‚ “Beyond the productivity paradox‚” Communications of the ACM‚ vol. 41‚ no. 8‚ pp. 49–55‚ 1998. View at Publisher · View at Google Scholar 36 37. W. Lynch and J. Riedel‚ Measuring Employee Productivity: A Guide to Self-Assessment Tools‚ William M. Mercer and & Institute for Health and Productivity Management‚ San Francisco‚ Calif‚ USA‚ 2001. 38. D. Zhang and B. Adipat‚ “Challenges‚ methodologies‚ and issues in the usability
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Employee Benefits Increasingly‚ employees are being allowed to choose benefit packages from a menu of items. For instance‚ workers may be given a package of benefits that includes basic and optional items. Basics might include modest medical coverage‚ life insurance equal to a year’s salary‚ vacation time based on length of service‚ and some retirement pay. But then employees can use credits to choose among such additional benefits as full medical coverage‚ dental and eye care‚ more vacation
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Employee recognition awards In today’s highly competitive business world‚ employee recognition is an important aspect of a business that needs to be given due attention. The way it is implemented and its success depend on how the business pursues employee recognition. In this report‚ we would like to showcase employee recognition in the business world‚ the theories behind each application‚ and how it is implemented by businesses. Employee recognition is an incidence or program by which an employer
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Employee Engagement (5EEG) Engagement: The Institute for Employment Studies (IES) definition: ‘A positive attitude held by the employee towards the organisation and its values. An engaged employee is aware of business context‚ and works with colleagues to improve performance within the job for the benefit of the organisation. The organisation must work to develop and nurture engagement‚ which requires a two-way relationship between the employer and employee.’ 1. This report is to the
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