crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is
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1510–1520 7th International Strategic Management Conference The Relationship between Reward Management System and Employee Performance with the Mediating Role of Motivation: A Quantitative Study on Global Banks Pınar Güngör Okan University‚ Istanbul‚ 34722 Turkey Abstract The primary goal of this study is to research the relationship between the reward management system applications and employee performance of bank employees on global banks in Istanbul. It also focuses on the role of motivation as an intervening
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strategy would have on it’s existing customers. Talbot failed to clearly define their target audience. If they could have just secured their best customers and let go of other customers Talbot could have avoided this incident. By just focusing on its core customers and serving them better Talbot could have made more profits. What Talbot did was they wanted to expand their customer base and target young hipper crowds. By doing so it apparently defected their core customer to other competitors. Because of
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Issue - July 2011] Employee Development and Its Affect on Employee Performance A Conceptual Framework Abdul Hameed Aamer Waheed Lecturer Management Sciences‚ COMSATS Institute of Information Technology Park Road‚ Islamabad‚ Pakistan E-mail: abdulhameed@comsats.edu.pk Abstract Employee is a key element of the organization. The success or failure of the organization depends on employee performance. Therefore‚ organizations are investing huge amount of money on employee development. This
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administrators before the submission date. Extension granted until: Authorised by: My individual understanding of employee empowerment 1. Introduction This essay mainly introduces my own understanding‚ independent and critical thinking of employee empowerment which come from the previous lectures‚ communities of practice and sources I have read. Firstly‚ I will define the employee empowerment and then analyze its significance. In the second part‚ I will point out its main difficulties in reality
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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Employee Involvement The direct participation of staff to help an organization fulfill its mission and meet its objectives by applying their own ideas‚ expertise‚ and efforts towards solving problems and making decisions. From this definition‚ participation can include representative participation‚ direct communication‚ and upward problem solving. We will focus on the latter two categories because this article is more about understanding outcomes‚ tools‚ and methods. \The direct participation of
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deliver productive outcomes at work and within society‚ one must first consider the concept of industrial relations; later known as employee relations due to the shift in trading trends of the UK from predominantly manufacturing industries. Employee relations concentrate on the management and maintenance of the employment relationship between employer and employee. This means dealing with employees either through trade unions or individually to bargain for employment practices‚ terms and conditions
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What is the employee engagement? Employee engagement is a workplace approach designed to ensure that employees are committed to their organisation’s goals and values‚ motivated to contribute to organisational success‚ and are able at the same time to enhance their own sense of well-being There are differences between attitude‚ behaviour and outcomes in terms of engagement. An employee might feel pride and loyalty (attitude); be a great advocate of their company to clients‚ or go the extra
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Employee Motivation Presented To; GROUP OF EAGLES NASIR KHAN AAMIR RAZA SADIA GULL MADEEHA ZUBAIR AAMIR SAIF-ULLAH M.B.A (Regular) Sec Pr. Kashif Ammar University of Sargodha A 1 University of Sargodha Definition of Motivation According to Edwin B Flippo‚ ―Motivation is the process of attempting to influence others to do their work through the possibility of gain or reward. The definition of motivation is to give reason‚ incentive‚ enthusiasm‚ or interest that causes a specific
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