European Management Journal (2013) 31‚ 1– 15 journal homepage: www.elsevier.com/locate/emj Successful customer value management: Key lessons and emerging trends Peter C. Verhoef a b a‚*‚1 ‚ Katherine N. Lemon b‚1 University of Groningen‚ Netherlands; BI Norwegian School of Management‚ Norway Boston College‚ USA; University of Groningen‚ Netherlands KEYWORDS Marketing; Relationship management; Trends; CRM; Customer networks; Social media Summary In the past decade‚ firms have
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SUMMARY: European sovereign-debt crisis is still going on in some countries in eurozone‚ such as Greece‚ Spain‚ Ireland‚ Portugal. The origins of these crises started from Greece when the government borrowed a huge amount of money from foreign investors and was unable to repay. As a result‚ a financial crisis started to hit Greece as the starting point of the crisis over countries in Eurozone. While the old deutschmark (DM) bloc – Germany‚ France‚ etc. experience lower than average growth and inflation
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and salvation) to another country for its own benefit. New Imperialsim occured from 1870 onwards. European countries were the biggest imperialist during 19th century‚ their policy of extending their state over other territories were mass in area. Conquering from Africa to Asia. Here are some facts: in the 1875 10% of Africa was ruled by european countries and by 1895 90% of Africa was ruled by europeans. There are several important causes of new imperialism in the late 19th Century. Such as economical
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Africa was colonized by the Dutch and British‚ the African societies were farming-based communities. But when Jan Van Riebeeck‚ an official of the Dutch East India Company (VOC)‚ came to South Africa in 1652‚ African Societies where changed under European Colonial rule (“History”). When the Dutch came over‚ the African rulers began to trade with the new settlers. What the rulers traded the most were firearms because the more guns‚ knives‚ etc. the rulers had in their possession‚ the higher the status
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Fiscal Policy Assignment The traditional Keynesian approach to fiscal policy differs in three ways from that is presented in the Fiscal Policy Chapter in your textbook. 1. It emphasizes the underpinnings of the components of aggregate demand. 2. It assumes that government expenditures are not substitutes for private expenditures and that current taxes are the taxes taken into account by consumers and firms. 3. The traditional Keynesain approach focuses on the short run and so
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CREATE AN EFFECTIVE CREDIT & COLLECTIONS POLICY What Is A Credit & Collections Policy And Why Do We Need One? A Credit & Collections Policy should be an organized‚ repeatable practice or philosophy that a company adopts in order to control the risk it assumes when extending net payment terms to its customers. It can be as general or as specific as your company would like it to be. First and foremost‚ you should have a credit and collections policy in order to protect your accounts receivable
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Japan and Europe during the middle ages had both been affected by agriculture‚ social classes‚ and lack of power from the king/emperor. However‚ there had been major differences such as the role of women‚ and the different beliefs for a warrior between Chivalry (knights) and the Bushido code (samurais). Japan and Europe during the middle ages had both been affected by agriculture‚ social classes‚ and lack of power from the king/emperor. For example‚ in each place‚ peasants provided food for the
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EYP CZ activities in the past five years 1) The national selection conference: The national selecting conference is held every year in spring and the attendance is approximately 120 members. The chairsteam is mostly consisted of: half czech chairs and the other half of internationals chairs.The national selection conference used to have 6 committees but this last year we widen the number of committees to 7. Praha 2001 Písek 2002 Tábor 2002 Liberec 2004 Mělník 2005 Kutná Hora 2006
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"Name and discuss in detail two Gothic sculptures making references to the period in which they were produced‚ them‚ composition and style. Discuss briefly the role of a sculpture in a named Cathedral from the Gothic Period." The word "Gothic" was given to the style of architecture that evolved between 1150 and 1499 in Europe. It was invented by the Renaissance historians and artists to express their negative attitude to an art they thought was barbaric. Gothic culture was urban based unlike Romanesque
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Persuasive Policy Outline Specific Purpose: To persuade my audience that the fight against bullying begins at home. Central Problem Statement: Due to the increase in bullying in schools‚ there is a need to prohibit bullying and create a safe and educational enviroment. INTRODUCTION Attention Step (Pathos) I. Bullies. Dictionary.com defines bullies as a blustering‚ quarrelsome‚ overbearing person who habitually badgers and intimidates smaller or weaker people. I will now share a true
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