European Management Journal (2013) 31‚ 1– 15 journal homepage: www.elsevier.com/locate/emj Successful customer value management: Key lessons and emerging trends Peter C. Verhoef a b a‚*‚1 ‚ Katherine N. Lemon b‚1 University of Groningen‚ Netherlands; BI Norwegian School of Management‚ Norway Boston College‚ USA; University of Groningen‚ Netherlands KEYWORDS Marketing; Relationship management; Trends; CRM; Customer networks; Social media Summary In the past decade‚ firms have
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The management of training 2012 Semester 2 Assignment: Investigating the Strategic Training of Shangri-La Hotel Sydney Lecturer: Professor Ian Hampson Due Date: 19 October 2012 Word Count: 5‚674 Table of contents Introduction 2 Company Background 4 Strategic training in Shangri-la hotels and resorts 5 Shangri-La Care Program 7 Departmental training programs 10 Managerial Training programs 14 Corporate management trainees (inside) and
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On a proper interpretation of the case law of the European Court of Justice‚ there can be no doubt that the real seat theory is dead throughout the EU Discuss. Since the Treaty of Rome entered in force in 1958‚ companies were allowed to be formed across the EU benefit from the basic right of the freedom of establishment. The principle of freedom of establishment set out in Article 49 (ex Article 43 TEC) enables an economic company to operate an activity in one or more Member States. At present
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About ten years ago‚ European Common Agricultural Policy (CAP) underwent a major change. Rather than setting a price floor on agricultural products‚ now CAP directly subsidises farmers. Subsidies may be a flat rate payment for maintaining land in cultivatable conditions (currently around £250 per hectare in England)‚ or may depend on the land’s crop in a given past year‚ which is taken as reference point (as in Scotland). Discuss the effects of such a policy move. European Common Agricultural
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Migration and Development Brief Migration and Remittances Unit World Bank 13 November 8‚ 2010 Outlook for Remittance Flows 2011-12 Recovery after the crisis‚ but risks lie ahead By Sanket Mohapatra‚ Dilip Ratha and Ani Silwal1 Officially recorded remittance flows to developing countries are estimated to increase by 6 percent to $325 billion in 2010. This marks a healthy recovery from a 5.5 percent decline registered in 2009. Remittance flows are expected to increase by 6.2 percent in
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of her island and mainland territories; a few being Cuba‚ Puerto Rico‚ Hispaniola‚ Venezuela‚ Columbia and Peru. Her wealth soon aroused much jealousy amongst other European nations‚ who were anxious to expand and become rich. Realising that her monopoly was in danger she set out ‘to nip in the bud’ the plans of the other Europeans. Some methods she put in place or referred to were: Papal Edict & The Treaty of Tordesillas The Caribbean also referred to as the New World was ‘discovered’
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European Journal of Scientific Research ISSN 1450-216X Vol.37 No.3 (2009)‚ pp.351-360 © EuroJournals Publishing‚ Inc. 2009 http://www.eurojournals.com/ejsr.htm Training Needs Assessment and Analysis: A Case of Malaysian Manufacturing Firms Haslinda Abdullah Faculty of Economics and Management 43400 Selangor‚ University Putra Malaysia E-mail: hba@putra.upm.edu.my; drhaslinda@gmail.com Abstract This paper aims to investigate the extent to which participating organisations have carried out needs
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There was once a time in our history‚ before computerized maps and satellites and tracking programs. Sailors had to guide themselves by the stars and very basic and inaccurate maps. In the fifteenth and sixteenth centuries in Europe there was advancement in technology and learning that led to widespread exploration and trade among countries. The introduction of the compass‚ advancements in cartography‚ the printing press‚ and other inventions led to increased trade and exploration throughout Europe
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forces in Europe and creating a new level of world dominance. Africa was a nation rich in natural resources‚ resources such as ivory and gold. The colonizing of Africa would be known as the “Scramble of Africa” which can be described as Europeans nations
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tast Asia includes countries such as Japan‚ China‚ South Korea‚ North Korea‚ and Taiwan. These countries are historically unified however they are politically and culturally divided. This has to do with the European imperialism against China that occurred in the 19th century. The primary motive of imperialism in China was economic because of the high demand for Chinese tea‚ silk and porcelain in the British market. Europe was under pressure from a rapidly growing population and was driven by the
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