A BRIEF HISTORY OF THE PACKAGE DELIVERY INDUSTRY May 5‚ 2003 I. Overview The package delivery industry‚ which consists of small package and express letter shipments‚ has changed dramatically over the years. Radical changes have occurred in the goods transported‚ the geographic scale of the marketplace‚ customers needs‚ the range of service options that carriers offer‚ and the transportation and communications technology that carriers employ. The market today bears little resemblance
Premium United States Postal Service United Parcel Service
Running head: TECHNOLOGICAL DEVELOPMENTS IN THE PACKAGE DELIVERY INDUSTRY Technological Developments in the Package Delivery Industry University of Phoenix MBA 501 December 5‚ 2005 Technological Developments "Moving eight miles a minute for most of the time"‚ while these are lyrics to a song by Bob Seger‚ these words could describe a package ’s experience being shipped by one of today ’s leading package delivery companies. How these companies have used technology to improve their services
Premium United Parcel Service Technology Best practice
Case 2: On-Time Package Delivery Michael Bushmann Erika Thompson Jocelyn Russell Katlin Eason Mark Hogan MKT 452- Sales Management November 14‚ 2012 Overall‚ we felt that Wayne Jacobson – Senior Vice President of Sales performed his responsibilities very well. Furthermore‚ it was good to see that he was so vested into figuring out the problems of the company. Ultimately‚ the negative effects that were found could be detrimental to the sales personnel
Premium Sales Customer service Sales process engineering
On Time Package Delivery The report should discuss in detail the solutions to the several issues that are being faced by OTPD. Based on the conversations Wayne had with Dan Gunther (District manager-Boston)‚ Carol Klein (Key account manager-Phil)‚ Mike Wagner (Sales representative -DC) and Carmella Stringer (Director of Admin services- Strawn‚ Night and Squires)‚ one of the few major issues seems to be the lack of follow up training on the new service –(Express delivery). It looks like the sales
Premium Sales
homepage: www.elsevier.com/locate/tre Evaluating competitiveness of air cargo express services Yonghwa Park a‚*‚ Jung Kyu Choi b‚ Anming Zhang c a b c Asia Pacific School of Logistics‚ Inha University‚ Incheon 402-751‚ Republic of Korea Department of Aviation‚ The University of New South Wales‚ Sydney‚ Australia Sauder School of Business‚ University of British Columbia‚ Canada a r t i c l e i n f o Keywords: Air cargo express services Integrators Competitiveness Service factors Analytic Hierarchy Process
Premium Express mail TNT N.V. Deutsche Post
Case 2: On Time Package Delivery MKT 452-301 Problem Areas Reasons for Drop in Performance The unreasonable demands in the key account of Clark‚ Burton‚ and Bowers Company. The lack of information of competitors The chaos of the new service and product lack of commitment to the company lower price competitors Promotion Process in to stagnant‚ and leading to important positions being held by employees in the maintenance phase
Premium Sales Communication Marketing
In the package delivery business‚ information technology has transformed the industry by allowing companies like UPS to operate in a near real time environment. The speed of delivery has increased through the use of computer systems which connects companies directly to their customers. According to Laudon (2013)‚ by utilizing technology such as bar-coded labels and handheld communication devices like the UPS Delivery Information Acquisition Device (DIAD) companies can plan for the most efficient
Premium Computer Customer Customer service
SMALL -SCALE INDUSTRY Small –scale industries plays a key role in the industrialisation of a developing country .This is because they provide immediate large-scale employment and have a comparatively higher labour –capital ratio: they need a short gestation period and relatively smaller market to be economic; they need lower investments ‚offer a method of ensuring a more equitable distribution of national income and facilitate an effective mobilization of resources of capital and skill
Premium Industry Manufacturing Small business
Global express and courier industry overview Introduction The primary business of the express industry is the delivery of time-sensitive shipments‚ typically with a transit time of two to three days. These are delivered mainly by air and ground. The industry has been witnessing significant growth as a result of the constant rise in demand for express and courier services over the last decade across user industries‚ including manufacturing‚ pharmaceutical‚ financial services and high-tech sectors
Premium Courier TNT N.V. Deutsche Post
PAPER TITLE: INDUSTRY EVOLUTION PAPER SUBTITLE: FRAGMENTED INDUSTRY AND CONSOLIDATED INDUSTRY 1.0 ABSTRACT The purpose of this study is to know the industries grow through a series of stages from growth through maturity to decline. The industry life cycle is useful for explaining and expecting trends among the six forces that drive industry competition. There are two types of industry which are fragmented industry and consolidated industry. Fragmented industry occurs when the people
Premium Strategic management Barriers to entry Industry