3.1 Introduction & background of Hotel 3.2 Hotel structure 4. Methodologies 4.1 Questionnaire (anonymous) 5. Analysis & finding of current problems 5.1 Problems in communications 5.2 Employees initiative and commitment 5.3 Employee job dissatisfaction 5.4 Inter-department conflicts 5.5 Employees’ behavior 6. Conclusion 7. Recommendation 7.1 Staff seminars 7.2 Team building activities 7.3 Regular group / individual staff discussions 7.4 Employee surveys 7.5 Clarifications
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MT302 Organizational Behavior Unit 2: Assignment Job Satisfaction Important Factors 6/17/2011 I selected my top five to reflect what I believe are important aspects within the workplace. I selected Job security as my number one most important aspect. My second is career advancement‚ then pay/compensation. Fourth is Benefits and lastly balance between home life and work. These to me are the most important aspects of a job or career that could be offered within any given position with a company
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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Customer satisfaction is an important issue in a business because it drives revenues‚ market share‚ and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive‚ it only responds‚ if at all‚ after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied
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THE EFFECTS OF BENEFITS‚ RELATIONSHIP WITH SUPERVISORS‚ AND JOB SECURITY ON THE JOB SATISFACTION OF THE CSA AT LMN COMPANY IN METRO MANILA A Thesis Presented to the Faculty of Business Management Department School of Business St. Scholastica’s College – Manila In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Commerce Major in Business Management Rizel P. Villagonza March 2013 APPROVAL SHEET In partial fulfillment of the requirements for the degree
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Writers reveal their writings using many creative and different facets. In The Narrative of the Life of Frederick Douglass‚ Douglass uses many of these facets in his writing. One facet in particular‚ is the use of biblical allusions. From the beginning‚ Douglass associates the slaveholders with the power of evil through his choice of Christian terms. The use of Biblical references do not seem to be literary to the men of Douglass’ time‚ as they are now. Knowledge of the Scriptures is common knowledge
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Behavior Change Theories and Planning Models Melinda Green HCA 331: Introduction to Health Care Education Instructor: Sandra Gaston December 22‚ 2014 For this assignment I will describe the difference between theories and models. Why it is important to use theories in health education. Then I will describe the socio-ecological approach and which levels can be applied to reasoning. Then provide a description of behavior change theories. Then provide information regarding one theory from each level
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Patient Satisfaction Patient satisfaction is at the core of patient centered medicine. Improved patient satisfaction not only leads to an enhanced patient experience—something every sick or injured patient deserves—it is also associated with improved treatment outcomes. Measuring and reporting on patient satisfaction with health care has become a major industry. Background Patient satisfaction is a widely used health care quality metric. However‚ the relationship between patient satisfaction and health
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