Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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Employees’ Job Satisfaction and Role of Gender Difference: An Empirical Study at Airline Industry in Iran Sadegh Rast Faculty of Management and Human Resource Development Universiti Teknologi Malaysia 81300‚ Johor‚ Malaysia. Azadeh Tourani Faculty of Management and Human Resource Development Universiti Teknologi Malaysia 81300‚ Johor‚ Malaysia. Abstract This purpose of this study is to determine level of employees’ job satisfaction and to investigate effect of gender on employees’ job satisfaction. Important
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Social disorganization theory has become populare as an explanation for crime trends all over the country. This theory was built as precendt by shaw and Mckay(1942) in which they reached three significant conclusions. The first of these conclusions is that bneighborhood ecological conditions shape crime rate chararcteristics more that the characteristics of individual residents and that location as supposed to race determine how they area relates with crime. What they meant by this is that certain
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http://green.hotelscombined.com/Gyh-Best-Practices.php II. Books Sinha‚ C.C. (2012) Sustainable tourism: Concepts and case studies in the Philippines caring for nature‚ culture‚ and people. Quezon City: Haribon Foundation. Ofreneo‚ R.E. (2012). Green jobs and green skills in a brown Philippine economy: background country study. Quezon City: University of the Philippines Press Diliman. Galang‚ A.P. (2009). The Philippine environment in the Ecozoic age: Principles of environmental Science in the Philippine
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CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA COLLEGE‚ CHENNAI CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA
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The Impact of Hotel Attributes’ Satisfaction on Overall Guest Satisfaction Murat Usta College of Business Administration Dokuz Eylul University Katerina Berezina School of Hotel and Restaurant Administration Oklahoma State University and Cihan Cobanoglu School of Hotel‚ Restaurant and Institutional Management University of South Florida Sarasota-Manatee ABSTRACT It is important to identify these new hotel attributes and measure guests’ level of satisfaction and the impact of these attributes
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Summary of Theories The four main behavioral theories talked about in the reading were the Health Belief Model‚ Transtheoretical Model‚ Social Cognitive Theory‚ and Social Ecological Model. Theories help explain behavior and suggest how to develop ways to influence and change behavior. As a result‚ the specific behavioral theories mentioned previously are often used for promoting healthy behaviors by public health services. I already discussed the Transtheoretical Model in my discussion post‚ so
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taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations‚ enhancing my understanding
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empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
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Research Project Report Titled ―Customer Satisfaction on Public And Private Bank Loan‖ Submitted in partial fulfillment for the Award of degree of Master of Business Administration 2010-2012 Global Institute of Technology Sitapura‚ Jaipur (Raj)-302022 Submitted To: Submitted By: Mrs.Mamta Soni Mahendra Singh Rathore (Ast.professor) (MBA IV SEM) DECLARATION Hereby I declare that the project report titled―Customer Satisfaction On Public And Private Bank Loan‖submitted
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