REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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Faculty of Business Studies Tutor Marked Assignment B203 A: Business functions in context I Second Semester 2012 – 2013 Supply chain from manufacturing to shelf Introduction 1 -The Kellogg’s Cornflake Company began in 1906 with the Kellogg brothers who originally ran a sanatorium in Michigan‚ USA. They experimented with different ways to cook cereals without losing the goodness. Their philosophy was ’improved diet leads to improved health’. 2-Between 1938 and the present day Kellogg’s opened
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http://www.inditex.es/en/who_we_are/stores/ 3. FAST RETAILING CO.‚ LTD.‚ Major Global Specialty Share Retailers of Private Label Apparel (SPA) Industry Ranking‚ http://www.fastretailing.com/eng/ir/direction/position.html 4. Zara and her Sisters‚ The Story of the World’s Largest Clothing Retailer‚ 2009‚ Enrique Badia 5. Design Manufacture & Engineering Management; Strathclyde University Glasgow 6. Agile Supply Chain: Zara’s case study analysis by Galin Zhelyazkov 7. CNN Money: Meet Amancio Ortega: The third-richest
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| CO-AUTHOR : DR.PC.SEKAR. M.Com.‚ M.B.A.‚ Ph.D. drpcsekar@gmail.com MANAGEMENT COORDINATOR‚DDE‚ MADURAI KAMARAJ UNIVERSITY ABSTRACT: This case study discusses the financial impact of the merger between Global Trust bank & Oriental bank of Commerce in detail. Case study of merger of Global Trust bank & Oriental bank of Commerce INTRODUCTION: In the present financial scenario in India it was not only the mercury level hovering around 10000
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First and foremost‚ although there is no universally accepted definition of co-branding‚ Leuthesser‚ Kohli and Suri (2003‚ p. 36) have defined co-branding as "the combining and retaining of two or more brands to create a single‚ unique product or service". Co-branding strategies are increasing used to fend off heavy competition and to gain more marketplace exposure (Spethmann & Benezra 1994). The main advantages are that companies can pool together their resources‚ reduce the cost of production
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The Case for B2B Branding: Pulling Away From the Business-to-Business Pack | | | Bob Lamons‚ Published by Thomson‚ 2005 ISBN: 0-324-39865-4ReviewHardcover‚ 160 pagesThe Case For B2B Branding (by Bob Lamons) is a refreshing overview of the principles of business branding. The book is divided into two clear-cut and well defined sections: part one details the “seven simple steps to effective brand image management”; the second part details twenty-one B2B “branding” case studies from some of
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recognized fine accessories brands in the U.S. and in targeted international markets. Coach is a leading American marketer of fine accessories and gifts for women and men. Their product offerings include women’s and men’s bags‚ accessories‚ business cases‚ footwear‚ jewelry‚ sun wear‚ travel bags‚ watches and fragrance. Coach’s distribution strategy is multi-channel. Coach operates in two segments: Direct-to-Consumer and Indirect. The Direct-to-Consumer segment includes sales to consumers through Company-operated
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Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 2 GLOBAL E-BUSINESS: HOW BUSINESSES USE INFORMATION SYSTEMS Walmart’s Retail Link Supply Chain CASE 1 VIDEO CASE Systems SUMMARY An introduction to Walmart’s Retail Link system‚ one of the largest B2B supply-chain systems in the world. Retail Link connects consumer purchase data to the Walmart purchasing system and to vendor supply systems. Retail Link plays a key role in Walmart’s corporate
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enough for uses in the healthcare and medical devices. Dow Corning has been pioneers in the development of silicones for commercial uses for the last 80 years‚ founded as a joint venture between Dow Chemical Company and Corning Glass. They became a global leader in manufacturers of silicon-based products with a 40% worldwide market share. Dow Corning was a pioneer producing fit for purpose market leading products. Around late 1990 Dow Corning encountered major performance and financial losses
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Yang Jianguo was recently promoted from country manager for China to global head of product development at a staid French perfume maker. He was chosen for his technical smarts and his knowledge of emerging markets - a critical avenue for growth‚ given that sales in the company’s core markets have stalled. Eager to succeed in his new role in Paris‚ Jianguo has lots of fresh ideas‚ but they seem to be falling on deaf ears. Members of the executive team‚ for their part‚ find Jianguo to be largely indifferent
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