Topic: ’Impossible that I lost diamond ring”‚ (Selina Lum‚ 2011) Court Case: Bass Anne Hendricks V Shangri - La Hotel Source: The Straits Times Date: 26th January 2011 Summary of Facts: An American multi-millionaire‚ Ms Bass‚ lost her 6.41 carat diamond ring in Shangri-La Hotel during her visit to Singapore. She claimed that she always had the ring with her and it is barely impossible to lose it. Thus‚ she filed a civil lawsuit against the hotel and sought for compensation. According to
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her were being dishwasher‚ bussing out soiled dishes of the guest‚ giving of food item‚ incharge of housekeeping‚ and sometimes doing table skirting. The difficult task that was given to her was addressing guest complaints. The experiences that were undesirable based on her experience was when she gave different food item instead of the guest’s order. Supposed to be‚ his order was “puto and dinuguan” but instead of it‚ she gave the guest “banana and mountain dew”. According to Trainee A‚ the
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What is hospitality? * «The friendly and generous reception and entertainment of guests‚ visitors‚ or strangers * Relating to or denoting the business of entertaining clients‚ conference delegates‚ or other official visitors * “The relationship between the guest and the host‚ or the act or practice of being hospitable. This includes the reception and entertainment of guests‚ visitors‚ or strangers.” Grecan Hospitality “Hospitality was a way of honoring the gods‚ which was so essential
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industry and travel industry. Service industry includes lodging‚ restaurant‚ event planning‚ theme park‚ transportation‚ cruise line and others. Hospitality means the act or practice of host that can make guest feel hospitable. For example‚ the receptionists give service to the hotel’s guests. The guests will feel hospitable with the receptionists’ services. For travel industry‚ when people are traveling it is nice for businesses providing service and provides them with hospitality. A revolution is a
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Manalo‚Cezanne Izle Resorts Management TM0202 The St. Regis Bora Bora Resort – Beach Source: http://www.stregisborabora.com With overwater villas with private decks and glass panels in the floor that give guests a beautiful view of the water below. With Private salt water lagoon and restaurant located on the resort. With complimentary water activities such as canoes‚ kayaks‚ snorkel gear‚ and long boards. You’ll have your own personal butler service the minute you
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Latest music and videos to keep guests entertained while waiting Nowadays technology is making a way into in every sphere of life. Latest technology brings convenience; saves cost and contribute to revenue. eMenu is latest innovation changing the way customers dine. eMenu has successfully proven itself and more and more venues prefer it to cater to their patrons. In today’s fast paced life guests yearn for privacy‚ leisure and convenience while dinning. Guest arrives at restaurant or food
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CROSS COLLEGE ASSIGNMENT BRIEF COURSE NAME / CODE|BTEC National Extended Diploma in IT (Software) / NV402| UNIT / MODULE / K/F SKILL / CODE|3 – Information Systems| LEVEL|3| ASSIGNMENT TITLE|Assignment 2 – The case study| LECTURER/ASSESSOR|Ziad Bouji| ISSUE DATE|15/03/2013| DEADLINE DATE|15/05/2013| RETURN MARKED WORK TO STUDENT DATE|| Student declaration I declare that this assignment is all my own work and the sources of information and material I have used (including the internet)
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Toilet Paper and Stick This is a great game for those who don’t mind a little risqué fun! Divide the guests into teams and have the teams appoint captains. Then‚ give each captain a broomstick or pole and ask them to stand against a wall‚ holding the pole between their legs. Give the other team members rolls of toilet paper. The goal of the game is for each team member to cross the room to their team’s pole with the roll of toilet paper between their legs (no hands!). The first team with all four
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Division Department under the form of room sales. This very department provides the services guests expect during their stay in the Hotel. Lastly‚ the Rooms Division Department is typically composed of five different departments: a) Front Office b) Reservation c) Housekeeping d) Uniformed Services e) Telephone FRONT OFFICE Is the nerve center of a hotel. Members of the front-office staff welcome the guests‚ carry their luggage‚ help them register‚ give them their room keys and mail‚ answer questions
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catering for all types of guests. I agree that families having fun with a “Congo Line” in a restaurant may be inappropriate to some‚ as is the behavior on this occasion‚ of various unsupervised children; however Management did request the guests involved to exercise better parental control over their children‚ so as to respect the other guests dining at that time. Management of Daydream Island encourages all guests to enjoy their stay but certainly not at the expense of other guest. And any behavior we
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