The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention by Harkiranpal Singh May 2006 UCTI Working Paper WP-06-06 The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention Harkiranpal Singh Asia Pacific University College of Technology & Innovation Technology Park Malaysia Bukit Jalil‚ 5700 Kuala Lumpur‚ Malaysia May 2006 kiran@apiit.edu.my Abstract To be successful‚ organizations must look into the needs and wants of their customers
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Hamlet Loyalty EssayThrough its portrayal of human experience Shakespeare’s hamlet reinforces the significance of loyalty. One of the main themes throughout Shakespeare’s “Hamlet” is Loyalty. This is portrayed through the experiences of the characters. Not only the positives of loyalty are shown‚ such as Hamlets loyalty to his dead father or Horatio to Hamlet‚ but it also displays the negatives. These are Claudius’ ultimate betrayal when he murders his brother‚ Gertrude’s hasty remarriage‚ Rosencrantz
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In King Lear by William Shakespeare‚ many themes arise throughout the play. One predominant theme is recurring in King Lear‚ loyalty. Loyalty plays a vast role in this play. Loyalty is expressed in different ways and misuse of loyalty is seen. The theme of loyalty concerns King Lear‚ as he is trying to divide up his kingdom for his three daughter‚ in his old age he asks them simple question‚ how much does his daughter’s love him. As Lear assumed his first two daughters proclaimed their love for him
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Loyalty and betrayal in Hamlet Loyalty is a significant theme in ‘Hamlet’ because Hamlet himself judges people by their loyalty or disloyalty-his mother‚ Ophelia‚ Rosencrantz and Guildenstern‚ Horatio and he acts accordingly. The significance of the betrayal theme is that many of the major events in the play result from the betrayal of one character by another. The most significant act of betrayal is that of Gertrude-whose marriage to Claudius after two months of widow-hood has such a traumatic
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Loyalty can be found in many different forms‚ but if there is loyalty‚ then there is also disloyalty. A wise man once mentioned that “Some people will only love you as much as they can use you. Their loyalty ends where the benefit stops”. This quote relates to many people in our world today. It even relates to Odysseus‚ the main character in The Odyssey by Homer. Odysseus leaves his home to fight in the war at Troy for ten years and spends another ten years traveling home. Odysseus brings his crew
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“Loyalty and devotion lead to bravery. Bravery leads to the spirit of self-sacrifice. The spirit of self-sacrifice creates trust in the power of love”. (Morihei Ueshiba) Loyalty and devotion are major themes in the play Antigone. Throughout the play‚ Antigone showed loyalty to her family and the Greek gods‚ while additionally staying loyal and true to herself. Her brother‚ Polynices‚ went against Creon’s laws and wishes by fighting against Thebes. Antigone was strong in her devotion to help her
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all come across them. In the book‚ The Hobbit‚ Bilbo and the dwarves get blown away by a new place Rivendell and they have different reactions about it‚ they meet a new character Elrond and feels great about their adventure‚ tells them how he feels about their love of gold and the wickedness of the dragons‚ and the elves tell them what values are important to them. Bilbo and the dwarves react to Rivendell in different ways. For instance‚ in the book ‚The Hobbit‚ it states that Bilbo at first is very
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Reaction player on “the loyalty royalty” by Tista Sengupta: Like every artist needs his muse and in grander scale of retail schemes the muse is hooked on forever by the royalty programmes. Since 1994 Indian consumers just haven’t been hooked patrons of these brands offering loyalty programmes but have been tracked by these brands for their perception‚ disposition‚ extract customers’ latent needs and purchase decisions. Loyalty programme marketing strategy would also fall under point of purchase
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staff made contact with the circular door‚ erasing the secret mark that I had made present just the morning before. Bifur‚ Bofur‚ Bombur and Thorin tumbled in onto the mat like clumsy deer born for the first time‚ landing at the feet of the enflamed hobbit that now stood before us. Bilbo Baggins‚ great-grandson of Old Took looked more confused and stricken than a wet cat and apologies immediately started flowing out of his mouth like the current of the Forest River. A hearty laugh bellowed out as I
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Loyalty is a feeling of strong‚ developed allegiance and providing support for others and yourself no matter what the circumstance. “Romeo and Juliet” is an emotional and fictional play written by William Shakespeare about two star-crossed lovers‚ whose deaths restore peaceful relations between the Montagues and Capulets through loyalty. Romeo‚ the male protagonist‚ is the son of Montague and his wife. Juliet‚ the female protagonist‚ is the daughter of Capulet and his wife. Romeo and Juliet are part
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