emeraldinsight.com/0960-4529.htm Customers’ expectations of service in Greek fitness centers Gender‚ age‚ type of sport center‚ and motivation differences Yanni Afthinos University of Athens‚ Athens‚ Greece Expectations of service in Greek fitness centers 245 Nicholas D. Theodorakis Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and Pantelis Nassis University of Athens‚ Athens‚ Greece Abstract Purpose – Aims to identify the aspects of service delivery deemed most important
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Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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THE IMPACT OF UNLIMITED SERVICE GUARANTEE ON CONSUMER DECISION MAKING TOWARDS LUXURY HOTEL SECTORS IN ACCORDANCE TO MALAYSIAN CONSUMER PROTECTION ACT 1999 (CPA) by Pradeep Paraman ABSTRACT A service guarantee is a promise that a service or product will
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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In the twenty first century‚ communication is the essential aspect of a person "The most important thing in communication is hearing what isn’t being said." There are several arguments between male and female communication styles. First‚ communication is dependent on type of human brain. Second‚ the gender is determination on the style of communication. Third‚ the environment influences to develop communication with other people. However‚ Samuel Johnson said‚ "Nature has given women so much power
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Impact of Parenting Style on Adolescent Development In today’s society‚ the development of adolescence is a significant matter. In previous generations‚ self-discipline and strict obedience was critical; “The style of parenting practiced in the past was seen as critical to provide children with the self-discipline required by societies in which strict obedience to authority was expected from citizens‚” (Holloway‚ 2003‚ p.314). Authoritarian parenting style was the most common. According to Holloway
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Running head: EFFECTIVE COMMUNICATION IN THE WORKPLACE Effective Communication in the Workplace Patricia Moore Strayer University BUS 100 Intro to Business May 4‚ 2015 Lora Yardley 1 EFFECTIVE COMMUNICATION IN THE WORKPLACE 2 Effective Communication in the Workplace Effective communication is extremely important in all aspects of life‚ weather discussing work or personal life. People in organizations typically spend a major part of their time in interacting with people
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formidable competition from both traditional brick and mortar operations and emerging Internet banks‚ a large number of banks are having trouble meeting performance expectations because they are unable to differentiate their business‚ reach customers likely to respond to new sales opportunities or make the most of their valued staff. Banks that define and implement solutions to these challenges are those that will successfully compete and thrive into the future. This paper examines the
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Cover Letter Dear Respondent‚ This is an assessment about the main characteristics of the market structure of the telecommunications industry and its impacts on the provision of services to customers. The researcher kindly asks that you answer all questions truthfully‚ since the given information will be confidential. The researcher appreciates your co-operation and would prefer for you to indicate your answer by the use of a (√) tick when necessary. Yours respectfully‚ ------------------------
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“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
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