PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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For over a century‚ hospitals have employed human beings to perform a variety of invasive and high-risk surgeries. Humans have been the ones standing up for hours on end‚ carefully guiding the scalpel and suturing. However‚ nearly a decade ago a new method was approved and implemented‚ called the da Vinci Surgical System‚ which is revolutionizing the way surgeries are performed by using robots. This widely used robotic surgical system includes mechanical arms with surgical instruments attached‚
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Colour coding hospital cleaning materials and equipment Reference number 0429 Central Alert System (CAS) reference NPSA/2007/15 Issue date10 January 2007 Action date (if applicable) (date field)31 March 2008 DH Gateway reference 7469 TypeAlert This Safer Practice Notice introduced the National Colour Coding Scheme for hospital cleaning materials and equipment. This ensured that these items are not used in multiple areas‚ therefore reducing the risk of cross-infection. Most hospitals already had a
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Preventing Patient Falls in Inpatient Hospital Settings Introduction For the most part‚ hospitals are places where one comes for healing and it is place where our clients should feel safe and away from harm. Nurses have an important role as a patient advocate and are to provide all clients with safe‚ compassionate‚ and quality care at all times. Nonetheless‚ the hospital can also be a dangerous place for inpatients. It is a foreign environment to clients and there may be alterations in their
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Comparative Claim Nursing education Nursing has always seemed to be a profession in which the nurse is the follower of the doctor such as their personal minion only doing the nominal things that the doctor does not want to do. However in Florence Nightingale’s Notes on Nursing and the article “Quality and Nursing” by Hall‚ Moore‚ and Barnsteiner you can see that nurses can have a much larger impact on the healthcare system. In Nightingale’s book the author takes an in-depth look at nursing and
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Descriptions * Community Health Nurse * Health and Social Care * NHSScotland * Nursing and Midwifery * Review of Nursing in the Community * Job Descriptions * Staff Nurse * Health Care Support Worker * Advance Practitioner * Community Health Nurse Community Health Nurse 1. JOB IDENTIFICATION | Job Title: Community Health Nurse (CHN)Responsible to (insert job title):
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Respiratory Therapy vs. Surgical Technologist Working in the medical field isn’t always easy; in fact‚ it is never easy. There is dealing with critical emergencies‚ minor emergencies‚ or occasionally emergencies that have never been heard of before. That is why there are well educated and skilled professionals who are continuously there to do the job or as a patient would say “come to the rescue”. In the Medical field A Respiratory Therapist and Surgical Technologist are revealed to be a doctor’s
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The Future Role of Hospitals Daniel A. Ponce Our Lady of the Lake University HCMG – 7325 Health Care Planning and Policy Universal health care is on the way for all Americans. President Obama’s Health Care Reform will mandate that all Americans have medical insurance by 2014. (Jackson & Nolen‚ 2010) Either the employers will provide the medical insurance or the individual will have to purchased the medical insurance themselves. Who is responsible for purchasing
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1. Executive Summary Shouldice hospital is a specialized hospital in the repair of external abdominal hernias in Canada. The hospital was established by Dr. Shouldice the founder of a new and superior surgical technique‚ now known as the Shouldice method‚ for repairing hernias which yields better medical results as well as a significantly shorter recovery time. The Shouldice Hospital is a successful organization and admired by most of the people who had relation with it or who have heard of it
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In hospitals like all businesses there are several levels or tiers to its structure and each level has its own sublevels that as a whole make up the facility. Hospitals are not just filled with Doctors and nurses there are many other aspects that go into the day to day operations. Beginning with the Administration aspect of a hospital‚ those in charge of the business portion of the facility‚ including human resources and billing/collections. These people include a board of directors‚ HR employees
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