1.1. Background of the study Service is an intangible commodity. Service sector plays an important role for society’s welfare. Service sector includes educational service‚ medical service‚ transportation service‚ recreation service‚ public service‚ security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information
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The image of Hong Kong is well known as “shopper’s paradise” and “Pearl of the Orient”. Further‚ according to the International Market Research Study‚ it shows that the lack of new appeals in Hong Kong is a significant reason for it not being considered as a vacation destination. Therefore‚ it is necessary to expand the appeals of Hong Kong. Why not use our existing natural resources as tourist attractions? To maintain the competitiveness‚ Hong Kong should build up its own unique and special character
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recently that the industry started to reach its maturity. The betting industry started to develop with the introduction of various kind of betting such as the National Lottery and the development of existing one such as betting on international football matches. With the introduction of different organisation in the industry‚ such as Steven Hills and XYZ LTD‚ competition has risen and companies must look at delivering the service with the best quality in order to attract the most customers and have a competitive
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Hong Kong Disneyland had mechanisms in place to adapt to local Hong Kong culture‚ yet these means appeared to be partially ineffective. Why? Despite hard efforts of management‚ during 1 year there were some difficulties Chinese Disneyland faced to. One of the biggest problems was the Lunar New Year Holiday. It took place when administration of park didn’t take into account some particularities of Chinese people consumption habits. This fiasco led to many complaints‚ ticket returns and‚ importantly
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ABSTRACT The relation between employee job satisfaction and employee performance is very important research topic because it is determine the employee’s feeling and progress and it is also very important subject for the any kind of the organization. The commonly held opinion is that “A satisfied worker is a productive worker”. A satisfied work force will create a pleasant atmosphere within the organization to perform well. Hence job satisfaction and employee performance has becomes major topics
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Introduction The banking industry play pivotal role in the economic development of the country . banks act as catalyst in India’s planning efforts to bring about a rapid‚ purposive‚ positive and significant changes in the development of the country. In service industry like banking‚ the quality of the service acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between
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first year‚ Disneyland in Hong Kong were 400‚000 short of its target of 5.6 million projected visitors Estimated attendance: 2008: 7.1 million Actual attendance: 8.2 million In order to attract more visitors‚ the park has announced to add four new attractions‚ apart from the already-announced it’s a Small World‚ in 2008. 2.) Did Disney realize the projected income from the J.V.? Hong Kong Disneyland Resort is owned by a joint venture company‚ Hong Kong International Theme Parks Limited
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Customer Satisfaction By: Poonam Sheikh Professor: Gary Midkiff DeVry Keller University BSOP588 09/26/2104 Customer satisfaction measures how well the expectations of a customer’s reaction involves to the quality of the product or service that is provided by an organization. It is essential for all businesses to ensure that every customer is satisfied with their products or services that is delivered to them
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Hector Morales AIU Feb. 6‚ 2015 NIC’S Hong Kong and Singapore Hong Kong and Singapore economies went through rapid growth during the latter half of the 20th century‚ expressly in the industrial sector. Hong Kong has very little if any mineral resources and cannot be competitive and this area. Timber for commercial production is not probable and hydroelectric potential is practically nil. Water is in short supply; however Hong Kong has become a giant in the world of trade and
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collected‚ accessed and transferred. It is important to safeguard the usage and collection of personal data as the business and technologies have been changing over time. In Hong Kong‚ Article 30 of the Basic Law states that ‘the freedom and privacy of communication of Hong Kong residents shall be protected by law.’ Furthermore‚ the Hong Kong Personal Data (Privacy) Ordinance (Cap 486) (PDPO) is the essential law that protects the privacy of the individuals regarding to personal data. It was enacted in 1995
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