Lecturer Department of Business Administration East West University Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited” DearSir: It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited in Bangladesh”An Study on PRIME Bank Ltd.” in a professional way. I am
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Challenges Hong Kong Faced from Shanghai as an International Financial Centre 09815346D YUE Pujue (Betty) The day that Shanghai’s financial system is protected behind the thick walls of a closed account has gone away. When China’s State Council revealed the plan to develop Shanghai into a multi-functional international financial centre by 2020 in the late March 2009‚ Shanghai rapidly responded to the call by increasing its financial industry output value as a share of
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Mainland Chinese in Hong Kong: Issues of Inclusion Everyone in Hong Kong should have heard of the mainland parallel-goods traders who discriminated by the local citizens. The MTR Corporation’s new policy setting limit to the weight of the luggage and the demonstration against the traders held by the local citizens are some of the evidences showing the discrimination against the mainland Chinese in Hong Kong (Lee & Lo‚ 2012). Actually‚ the mainland Chinese settling in Hong Kong faces lots of barriers
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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Airline Services – Singapore Airlines Singapore Airlines (SIA) has a history of more than 60 years. It grew out of Malayan Airways which began operating scheduled flights between Singapore and Kuala Lumpur in an Airspeed Consul plane in 1st May 1947. 26 years later‚ Malayan Airways‚ which was renamed MSA in 1963‚ split into two: Malaysia Airlines and Singapore Airlines. It is from this moment on that Singapore Airlines commenced its independent operations. Beginning operation with 5 Boeing B707s
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An Economic Analysis of the Airline Industry The history of the modern United States airline industry can be traced to the Boeing Company’s introduction of the 707 jet model in 1952 (The Airline Monitor‚ 2005). The earliest airline companies actually formed in the days of the propeller-driven craft when passenger capacity was limited to relatively small airplanes. Shortly after the successful introduction of Boeing’s 707‚ passenger traffic increased to the point that trains and ships quickly
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a lot to our economy and help in maintaining a low employement rate‚ especially during our hard time. Various tourism and retailing related industries are benefited. It is not suprising to see there are no vacant stores in populare tourist spots‚ like Causeway Bay‚ Tsim Sha Tsui and Mongkok. However‚ a coin has 2 sides. They bring us many negative impacts at the same time too. Maybe because of the cultucal differences between the 2 places‚ we always find them rude‚ impolite and difficult to understand
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CORPORATE GOVERNANCE OF HONGKONG 1. Overview of recent corporate governance reforms A. Recent initiatives There have been numerous recent changes in Hong Kong in relation to corporate governance matters‚ extending well beyond legislation and nonbinding codes. The roles of relevant regulators have also been examined and proposed changes made. As far as legislation is concerned‚ the most significant change is the introduction of the Securities and Futures Ordinance‚ which came into force on
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Introduction Due to the practical part of my studies I travelled to Hong Kong to complete a six month traineeship at a private school. Besides the food and cultural difference I noticed that the people were aware of the fact that their live was dramatically different compared to the life of the rest of Chinas population. Especially the term “One country‚ two system “points out Hong Kong´s special political situation in connection to China. The term was originally used to describe a constitutional
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If I were to show you diagrams of the age structure of Hong Kong in recent years‚ you would probably be surprised that the population of Hong Kong is currently ageing at a moderate pace. According to statistics‚ when the new born babies start to become older persons‚ the population will age at a relatively fast pace in Hong Kong in the middle of next decade. An ageing population will have an impact on the labour force as the number of people in working ages will grow slower than the overall population
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