Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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PREVALENCE AND ASSOCIATED FACTORS FOR HIV AND TUBERCULOSIS CO INFECTION‚ DESSIE REFERRAL HOSPITAL & HEALTH CENTER‚ Getachew G/mariam‚ MSc‚ college of Dessie health sciences‚ Dessie‚ Fikre Enqusilasie ‚ PhD‚ school of public heath‚ Addis Ababa University‚ Addis Ababa‚ Ethiopia. Abstract Background: tuberculosis is the most serious opportunistic infection for people infected with HIV in developing countries. A majority of co infected cases are in sub Saharan Africa‚ where up
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VACATIONS OF HONG KONG PEOPLE Hong Kong people love spending their vacations in a different city or country and they love experiencing others cultures. In early years‚ Hong Kong people travelled around through travel agencies; nowadays‚ they plan the trip and schedule by themselves because they would like to have a more flexible and special vacation. They do not only choose the places which they have not been to‚ but sometimes they will re-visit the places that they like the most and have a relaxing
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1. Introduction Hong Kong‚ with only 1100 ㎢ land‚ is regarded as the one of the most success country in global market. Although‚ to be exact‚ Hong Kong is the special administrative regions of China and isn’t independent country‚ because of the agreement ratified when Hong Kong was returned from U.K in 1998‚ Hong Kong is given high autonomy from mainland china by owning individual law system and‚ then‚ is seems as the virtually independent country in international business and economics; many international
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Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS Customer Satisfaction Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS February 2007 TABLE OF CONTENTS I. Introduction ................................................................................................................... 7 II. What will a Customer Satisfaction Framework Offer ........................... 9
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Comparing to the near area‚like Singapore‚Hong Kong’s Gini coefficient is more higher and ranked top in the world.Even the wealth gap is not common in western societies‚however‚it is no doubt that wealth gap has threatened the Hong Kong most. With the change of economic mode in Hong Kong ‚it trend to knowledge-based economy rather than manufacturing industry so that a large number of worker are unemployed immediately‚in the other hand‚a lot of high-class people are benefited by the new mode economy
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Corporate Governance in Hong Kong 1. Corporate Governance in Hong Kong Hong Kong’s position as an international economic and financial center is attributed to its exemplary corporate governance. With Hong Kong’s various authorities and regulatory bodies emphasizing on transparency and accountability for listed companies‚ Hong Kong was ranked first for corporate governance among 11 Asian countries in 2007. (Refer to Appendix 1) The Stock Exchange of Hong Kong (SEHK) describes corporate
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highly dependent on petroleum as the starting energy and the price of petroleum is keeping increase in last few years‚ so the cost of operation of Cathay Pacific Airlines is unavoidably increase‚ and the air ticket price also need to be raised to offset the increasing petroleum cost‚ finally the sales of air ticket of Cathay Pacific Airlines may decrease. The effects of the Technological segment - As the broadband Internet connection is developing rapidly in every countries now‚ the management
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WITH SPSS Submitted To: MUHAMMAD ILLYAS Submitted By: Saba Zaidi Roll # 13110 Program: M.Phil (Commerce and Finance) [pic]SUPERIOR UNIVERSITY LAHORE Customers Satisfaction On Internet Banking Services In Pakistan Introduction Technological innovations are having significant importance in human general and professional life. This era can safely be attributed as technology revolution. The quick expansion of information technology
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The Hong Kong Umbrella Revolution is the largest protest in Hong Kong since 1989. This protest had drawn world media attention even overshadowed every international news. The major cause of this revolution is the mutual trust between Hongkongers and Chinese government are going from bad to worse. Hongkongers has accumulated their discontent over years and it made the "White Paper" became the fuse of Umbrella Revolution. In fact‚ there are many reasons causing this protest happened‚ in a simple way
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