Customer Satisfaction on Post-Sales Service with Reference to Two-Wheeler Automobile Industry S Saraswathi* The key to success of automobile industry lies not only in having good products but also in being able to provide the customer with the level of service they desire. Because of increasing competitiveness in the Indian automobile industry‚ almost all automobile manufacturers have invested valuable resources on customer satisfaction as a tool to understand the needs and expectations of their
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Balanced Scorecard. Airline industry is very competitive as Jetstar isn’t the only Domestic Flight dominating the market. Porter’s Five- Forces Model is used to analyse the intensity and profitability of this industry. In order to illustrate Jetstar’s competitive advantage over its competitors‚ Porter’s Five Forces evaluation is assessed below. Porter’s Five Forces model is essential to evaluate Jetstar Airways’ competitive advantage as it was established in 2003 as a low-cost airline by its parent company-
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Imperialist domination and decolonization in Hong Kong and Mainland China have their differences. Both Hong Kong and Mainland China have reasons for changes in both areas. Changes during World War II affected both Hong Kong and Mainland China. Between the years 1841-1941 Hong Kong was under British Colony rule. Imperialism of Hong Kong was in the late 1800’s and this was a time that growth for the British colonies was first for this country. The British or United Kingdom wanted areas of Asia and
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Milestones in Hong Kong and China |Year | |Development | | | | | |1993 | |Officially incorporated in Hong Kong. Received nonprofit status from Hong Kong’s Internal Revenue Department. | | | |
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we usually called SEs‚ does not have a universal definition. Generally‚ it is a business to achieve specific social objectives‚ such as creating job and training opportunities for the handicaps in our society. According to the survey conducted by Hong Kong General Chamber of Social Enterprises Limited‚ there are only a few SEs made profit under the financial support of government‚ as they claimed that the government have not provide sufficient financial support to them. However‚ can we just determine
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Is it hard to live in Hong Kong? A psychologist said that stress is a joint result of weak knowledge base plus and in sufficient support. In a highly competitive society like Hong Kong‚ everyone must work very hard for keeping a foothold. Moreover‚ Hong Kong’s Gini Coefficient has consistently at the world’s top rank‚ which implies the city’s income gap have a great disparity‚ despite a high living standard. That is how the stress comes up and let us take a close look at the issues. First of
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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lifestyle of Hong Kong citizens‚ the 4 major landfills in Hong Kong are going to be saturated. From the government’s words‚ these landfills will be fully saturated before late 2010s. The situation is getting worse in these years‚ as people have no improvement in their consumption style. They are not aware of their responsibility on reducing waste. Also‚ people cannot develop the routine on recycling‚ and send much unnecessary rubbish to the landfill. With the rare land resources in Hong Kong‚ we cannot
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Best practices for measuring customer satisfaction? Is it upper level management‚ hired consultants‚ surveys‚ or reactions to industry swing? So many choices but what really is a best practice. Customer satisfaction programs‚ research‚ employee satisfaction‚ and personal experience all play a role in measuring customer satisfaction. Even when using those practices it takes effort and continuous improvement to stand a chance on improving customer engagement and satisfaction. Hopefully these next few
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