to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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We always heard that learning the English is a lifelong journey‚ it seems that English become our life‚ most of Hong Kong student have a better result on English rather than Chinese. It bring out a concern about is it a right decision that we to regard English as important. A focus will be placed on the importance on English‚ the demand of using English and the advice on the language policy. The parents‚ teachers and the politicians believe that English is important as the English status in
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measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely about retention of customers‚ which again depends
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intend to be successful need to design products‚ services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality‚ time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those
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In the past‚ Hong Kong education was closely modeled on the system that was found in the UK. This is hardly surprising since Hong Kong was administered by Britain from 1841 to 1997‚ when the former UK colony was handed back to China. However‚ since 1997‚ the education system taught in local schools has undergone a series of changes. While some of these changes have reflected different language of instruction policies‚ there have also been changes to the senior secondary curriculum. The new model
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The right to privacy in Hong Kong The definition of privacy refers to one’s freedom of thought and expression‚ the right of private property and also protects their personal information. According to the article of the right to privacy (1890) written by Warren and Brandeis‚ privacy is the right to be let alone and believe it is the right inviolate of personality. Therefore‚ there are some ordinances in Hong Kong’s common law and the Hong Kong bill of right are used to protect the citizen’s right
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this article because it explains how China uses a group of students as a scapegoat‚ similar to how Napoleon uses Snowball as a scapegoat. I thought it was interesting how Animal Farm and this article compare and contrast. This article describes how Hong Kong‚ a former British colony was returned to Chinese control in 1997 and “placed under a semi-autonomous administration” that many consider to inreality be under Beijing’s control. The author states that “Since the handover‚ China has violated all of
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Essay topic: Should the Hong Kong government implement a minimum wage policy? Cho Mee Ji 2010524339 CAES 1906 - I Hong Kong is one of the world’s most prosperous and financially wealthy cities. However‚ despite the wealthy background‚ the government has serious economic concerns over the high levels of poverty and income inequality in Hong Kong (“The Situation of Poverty”‚ 2003). A study by the Hong Kong Council (2009) has reported that more than 17% of Hong Kong residents or 1.2 million people
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environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation
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SUMMERY This paper will analyze Hong Kong Disneyland that was built y Disney in conjunction with the Hong Kong government. The local culture of the people of Hong Kong and how it is related to the operation of business especially the tourism industry‚ which Disneyland will fall under‚ will be closely examined. The author chose Hong Kong Disneyland‚ a theme park built and operated by a new-joint venture‚ between the Government of Hong Kong and the Walt Disney Company. In this report the
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