CUSTOMER SATISFACTION MEASUREMENT IN HOTEL INDUSTRY: CONTENT ANALYSIS STUDY Ivanka Avelini Holjevac University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Ivanka.Avelini.Holjevac@fthm.hr Suzana Marković University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Suzana.Markovic@fthm.hr and Sanja Raspor University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: sraspor@veleri
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MIRANDA‚ JAMIE G. 02 | 11 | 13 3HRM3 – TECHNICAL WRITING FOR BUSINESS MS. B. BAUTISTA I. PROPOSED TITLE “Customer Satisfaction of Mcdonalds in Halang‚ Calamba City Laguna” II. TENTATIVE STATEMENT OF THE PROBLEM Restaurant customers are different that the meal being served should cater to many type of client possible to maximize sales and profit. Various factors that will contribute to increased benefaction and income are food preference by age‚ gender‚ income and
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RELATIONSHIP BETWEEN QUALITY OF SERVICE AND STUDENTS’ SATISFACTION AT UNIVERSITY CAFETERIA 1. BACKGROUND OF THE STUDY The college student market is currently influencing the expansion of university food services. Due to the dining unit options as well as increasing off campus competitors‚ college students are not tolerating poor quality of food served by university dining services. The college student market is currently influencing the development of institutional food service. To satisfy the
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study on importance of service quality in the airlines industry impact consumer behavior Abstract: Competition in airlines industry is getting competitive nowadays. With the uncertainty global economy environment‚ high operations cost and the rival of low cost airlines (LCCs). Full service airlines (FSCs) have to work out its unique strategy to survival in the market in order to maintain the market share and profit margin. This paper analysis service orientated airlines in different FSCs where
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Hong Kong is frequently described as a place where "East meets West"‚ reflecting the culture’s mix of the territory’s Chinese roots with influences from its time as a British colony. Hong Kong balances a modernised way of life with traditional Chinese practices. Concepts like feng shui are taken very seriously‚ with expensive construction projects often hiring expert consultants‚ and are often believed to make or break a business. Other objects like Ba gua mirrors are still regularly used to deflect
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Research Proposal Customer Satisfaction in the Restaurant Industry Part I: Research Proposal I-1. Research Background In today’s competitive dynamic environment it is crucial to maintain existing customers and gain new ones. This goes for the restaurant industry as well‚ where not only the quality of the food plays a major role‚ but also the quality of the service itself. This has been recognized by the restaurant X which offers traditional Greek food. Due
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The Impacts of Internet on Adolescents in Hong Kong This is a study of mass media in Hong Kong by focusing on how teenagers consume internet by researching on the usage & categories (this will give a solid introduction to this paper) and three modern problems (heavy uses of social platform‚ internet addiction‚ and online gaming addiction“) that a number of teenagers in Hong Kong seems to have or come across with‚ with reference to data and information that suggest the existent of these phenomenon
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This following report is based on the environmental impacts and issues Hong Kong Disneyland has on the hospitality and tourism industries. Disneyland was first opened in Los Angeles in the year 1955 and is owned and operated by The Walt Disney Company. It was aimed for entertainment and family and is one of the most popular and well-known theme parks in the world. Later on‚ Disneyland opened in three more countries‚ which includes Florida‚ Japan and Europe. Visitors were offered exciting roller
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Only insurers and insurance intermediaries‚ who are insurance agents and insurance brokers‚ are regulated in Hong Kong. The law‚ Commissioner of Insurance (IA) and the Insurance Intermediaries Qualifying Examination are the major forms of regulation used in the insurance industry in Hong Kong. The relevant legal framework for the regulation of insurers is provided by the Insurance Companies Ordinance (Cap.41) ‚ and its subsidiary legislation including Insurance Companies (Determination of Long
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Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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