PART A CHAPTER 1 INDUSTRY PROFILE History of Hotel Industry: A hotel is an establishment that provides paid lodging‚ usually on a short-term basis. Hotels often provide a number additional guest services such as restaurant‚ a swimming pool or childcare. Some hotel has conference services and meeting rooms and encourages groups to hold conventions and meeting at their location. Revenues of hotel and restaurant (H&R) industry in India during the financial year 2000-2011 was INR 804.32 billion
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goods‚ capital and‚ last not least‚ labour. Globalization refers to an evolving pattern of cross-border activities of firms involving international investment‚ trade and cooperation for purposes of product development‚ production and sourcing‚ and marketing. Complex patterns of cross-border activities increasingly characterize the international economic system and distinguish it from the earlier predominance of arm’s length trade in finished goods. Taken at face value‚ globalization is by no means a
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CUSTOMER SATISFACTION‚ CUSTOMER LOYALTY & THE IMPACTS OF SERVICE QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service
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MARKETING PLAN OBJECTIVE The main objective was to foster customer retention and loyalty increasing cross-property usage. The number of multi-property guest stays should be increased to 10% from the 5% rate experienced during the last year. MARKETING SITUATION Problem situation: Rosewood brand was muted‚ not very well known but it was not clear what is the best corporate branding strategy without destroying the value of each individually branded hotel and loosing a customer. A new branding strategy
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The NH hotels has to deal with external factors as well‚ therefore‚ below an EFAS analysis is made: External factors | Weight | Rating | Weighted score | Comments | Opportunities | | | | | * Expansion of their activities | 0.25 | 4.5 | 1.1 | Nowadays‚ South Africa is getting more important for NH Hotels and plays a meaningful role. Mainly because of the black empowerment process to ensure sustainable future market growth and profitability. Furthermore‚ the tourism industry within South
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policy in the hotel sector: “green” strategy or stratagem? Margaret Brown Lecturer in Accounting‚ School of Food & Accommodation Management‚ Duncan of Jordanstone College‚ University of Dundee‚ Scotland‚ UK Illustrates alternative “green” strategies to indicate possible reactions of the hotel sector to the environmental issue and the extent of the “greening” process on the control system. Discusses the results of a questionnaire survey into the environmental standing of an hotel and the control
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Executive Summary Aviation and air services industry is a large‚ competitive‚ and challenging industry‚ characterised by high capital and labour requirement‚ together with customer participation during transactions hence service fulfilment. Providing great reach and the potential for rich interaction‚ the internet is a natural medium for travel transactions. Airlines are turning to e-commerce to keep business flying‚ and the reason they are focusing on selling tickets through their Web sites is
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years of 2000 to 2015‚ cancer has had a profound impact on individuals worldwide. Cancer is the 2nd leading cause of death right under heart disease and is only on an uprise. One in eight deaths are cancer related. Researches are always trying to find a cure to this nasty‚ incomprehensible disease.With all the research being done to cure this disease‚ millions and millions dollars are being spent. This is why cancer is the most devastating economic impact
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PART A- INTRODUCTION Sheraton is Starwood’s ’flagship’ brand‚ providing luxury hotel and resort accommodation. The origins of Sheraton date back to 1937 when the company’s founders‚ Ernest Henderson and Robert Moore‚ acquired their first hotel in Springfield‚ Massachusetts. Sheraton is Part of Starwood Hotels & Resorts Worldwide‚ Inc. Starwood Hotels & Resorts Worldwide‚ Inc. is one of the leading hotel and leisure companies in the world with 1‚169 properties in nearly 100 countries and 171
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------------------------------------------------- Brief Description of the Organisation – The International Hotel Group The International Hotel Group The International Hotel Group started business with two small boutique style hotels in Melbourne‚ Australia. Over a period of 15 years it has grown to now comprise a chain of 20 hotels across 5 different countries in the Australasian region. This growth was a result of an acquisition of a small hotel chain and establishment of some new properties‚ mainly in Australia. The group
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