1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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not mean that one will make a good parent. Becoming a parent can be one of the most exciting times in ones life‚ or it can be a horrific experience. For most‚ it is a good experience that brings them happiness‚ joy and excitement. Others fear the unknown‚ do not like kids‚ or have a negative impression of parenting. Truthfully‚ parenting is all in what you make of it. Good parenting is categorized by many different factors. Some of these factors that categorize a good parent are self-sacrificing
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A good president is someone who has a good attitude. A good president is also someone who doesn’t think that everything is rigged and doesn’t get mad when things don’t go his or her way. They are poised but yet have a lot of fun. They take the presidency seriously and make the right calls. They don’t just bomb someone because they don’t like them. A good president also does his or her political work. You don’t want a president with much political work‚ but you want no political work. Someone with
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Love and Discipline Raising children can be extremely difficult at times. While there are numerous qualities required to be a good parent‚ there are two basic qualities that every parent should consist of while raising their children. By a parent obtaining love and discipline in the raising of their children will result in good parenting. A good parent must make his or her child feel cherished at times; however‚ a parent must also discipline children when necessary. Love is extremely important
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I am going to analyze an article written by Robert I. Sutton for the August 2010 issue of The McKinsey Quarterly about; how good bosses matter and what is the quality of good bosses? “Bosses matter more than 95 percent of all people in the workforce have bosses‚ are bosses‚ or both. They matter because they set the tone for their followers and organizations. And they matter because many studies show that for more than 75 percent of employees‚ dealing with their immediate boss is the most stressful
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Brand Value & Its Significance to Customer Marketing Abstract A successful brand is the most valuable resource a company has. In fact‚ one authority speculates that brands are so valuable that many companies include a “statement of value” addendum to their balance sheets to include intangibles such as the value of their brands. Brands are used as external cues to taste‚ design‚ qualify‚ prestige‚ value and so forth. In other
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er behaIntern. J. of Research in Marketing 21 (2004) 241 – 263 www.elsevier.com/locate/ijresmar A social influence model of consumer participation in network- and small-group-based virtual communities Utpal M. Dholakiaa‚*‚ Richard P. Bagozzia‚ Lisa Klein Pearob a Rice University‚ Jesse H. Jones Graduate School of Management‚ 6100 Main Street‚ 314 Herring Hall-MS 531‚ Houston‚ TX 77005‚ USA b Cornell University‚ Cornell School of Hotel Administration‚ Ithaca‚ NY 14853‚ USA Received 8 May 2003;
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I. Objectives: At the end of the lesson‚ the students are expected to: 1. Define anthropogenic impact and cite its effect in our environment; 2. Identify factors that contribute to anthropogenic impact on our environment; and 3. Appreciate the earth’s natural resources by improving their impact to the environment. II. Subject matter: * Anthropogenic impact on the environment and its socio-cultural factors. * Resources: Wikipedia.com; Fundamentals of Environmental Science
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Qualities for Good Administration A Research Paper Presented By |Prin. Dr. Balaji R Lahorkar |Prin. Dr. M. Farooque A. Qadir Ansari | |Late Dr Shankarrao Satav College of Education‚ |Dr MHA College of Education‚ | |Kalamnuri Dist Hingoli |Malegaon‚ Nashik
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Marko Merisavo The Effects of Digital Marketing Communication on Customer Loyalty: An Integrative Model and Research Propositions HELSINKI SCHOOL OF ECONOMICS WORKING PAPERS W-400 Marko Merisavo The Effects of Digital Marketing Communication on Customer Loyalty: An Integrative Model and Research Propositions Marketing February 2006 HELSINGIN KAUPPAKORKEAKOULU HELSINKI SCHOOL OF ECONOMICS WORKING PAPERS W-400 HELSINGIN KAUPPAKORKEAKOULU HELSINKI SCHOOL OF ECONOMICS
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