Afro Eurasian Studies‚ Vol. 2‚ Issues 1&2‚ Spring & Fall 2013‚ 56-71 Measuring the Perceived Service Quality and Customer Satisfaction in Islamic Bank Windows in Libya Based on Structural Equation Modelling (SEM) Ali Joma Khafafa* Zurina Shafii** Abstract The growth of the banking sector is vital for a country’s economic development as it provides most of the financing sources for businesses. Customer satisfaction is one of the most important factors in determining the feasibility of a banking operation
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THE IMPACT OF BRAND ENDORSEMENTS ON CONSUMER BEHAVIOUR IN MTN. 1.0 INTRODUCTION 2.1 Background of the Study According to the American Marketing Association‚ marketing is the process of planning and executing the conception‚ pricing‚ promoting and distribution of ideas‚ goods and services to create exchanges that satisfy individuals and organizational objectives. Thus‚ for companies and organizations to achieve their objectives‚ it is of essence that the marketing tools of product‚ price
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Positioning and Brand Loyalty Shelane Edie SRM 410: Contemporary Issues in Sports Marketing & Management Date: December 03‚ 2012 This is assignment is to demonstrate and summarize three sports products that have a large or high degree of brand loyalty. Shank‚ 2009 said‚ “Fixing a sports entity in the minds of consumers in the target market. I choose Nike‚ Spalding and Life fitness gym/sports equipment(s). These sports product(s) that is identify demonstrate high degree of brand loyalty to its
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Destinee Wilson Liberty University Journal Article Review 2 The perceived impact of successful outsourcing customer service management Dr. Quigg BUSI-613 January 27‚ 2013 In the article‚ Kok Wei Kong delves into the affects outsourcing has on customer service management. Kong initially distinguishes the term outsourcing and the factors that affects it. Outsourcing otherwise known as subcontracting is the strategic use of resources outside the company to perform tasks that
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Customers will buy from the firm that they see as offering the highest perceived value . Customer perceived value (CPV) is the difference between the prospective customer’s evaluation of all the benefits and all the costs of an offering and the perceived alternatives. Total customer value is the perceived monetary value of the bundle or economic‚ functional‚ and psychological benefits customers expect from a given market offering. Total customer cost is the bundle of costs customers expect to
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GRADES “The Impact Of Celebrity Endorsement On A Customer’S Buying Behaviour” Home Page»Business & Economy»Marketing & Advertising “The Impact Of Celebrity Endorsement On A Customer’S Buying Behaviour” “The Impact of Celebrity Endorsement On A Customer’s Buying Behaviour” Reviewing The Literature: This literature review aims to provide a comprehensive account of the different theories which will provide frameworks for answering market research questions relating to “The impact of celebrity
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Brand Equity to Customer Loyalty An examination of brand equity leading to customer loyalty in the clothing industry using the Loyalty Ladder model. Abstract Purpose - The aim of this paper is to examine if there is a correlation between brand equity and brand loyalty. The author will research the sources of brand equity for three international clothing companies: Abercrombie & Fitch‚ Marks & Spencer‚ H&M and apply each company to the Loyalty Ladder. Methodology – Secondary literature
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Brand identity‚ loyalty and equity. The extent to which a company can evoke an emotional connection between its brand and its target markets will play a big part in determining its business success. By tapping into consumers’ emotions‚ a company is able to create a long-term relationship in which both consumer and business will enjoy (Robinette 2000‚ p.1). This essay will discuss the emotional connection a brand has with their consumers‚ explaining the need to be identifiable and unique with
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www.ccsenet.org/ijms International Journal of Marketing Studies Vol. 3‚ No. 2; May 2011 The Influence of Brand Loyalty on Cosmetics Buying Behavior of UAE Female Consumers Dr. Hamza Salim Khraim Marketing Department‚ Faculty of Business Middle East University‚ Amman‚ Jordan E-mail: hkhraim@meu.edu.jo Received: January 24‚ 2011 Accepted: February 9‚ 2011 doi:10.5539/ijms.v3n2p123 Abstract The worldwide annual expenditures for cosmetics is estimated at U.S. $18 billion‚ and
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BRAND PERSONALITY & CONSUMERS Brand personality is the way a brand speaks and behaves to its consumers. A brand’s personality is like a set of human characteristics that one would associate with the brand‚ which allows their consumers to relate. Customers are more likely to purchase a brand if its personality is similar to their own as it gives the opportunity for consumers to make a connection with a particular brand. A brand’s personality stems from a companies understanding of their market
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