Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
Premium Service system Pricing
NAME: NGUYEN TAT DAT SUBJECT: BUS 632 TIVO – CASE STUDY 1. Is TiVo a disruptive or a sustaining technology Base on the fact coming from the article‚ TiVo is a disruptive technology * TiVo did not seek to become a media portal or a content aggregator. Instead‚ it would act primarily as a “facilitator” to third party content distributors. At the core of these offerings was TiVoCast‚ a feature that let users access video contents feeds through main TiVo menu * TiVo push into broadband
Premium Disruptive technology
MAJOR PLAYERS 16 National AluminiumCompany (NALCO) 16 HINDALCO Industries 16 Sterlite Industries 17 INDUSTRY CONCENTRATION 19 Aluminium concentration 20 Extrusion concentration 21 Foils concentration 22 Wire Rod concentration 23 PRODUCTION CAPACITY 24 SECTOR CONSUMPTION 25 MARKET STRUCTURE 28 Graphs 30 In the short run 30 In the long run 31 GLOBAL INDUSTRY 32 PERFORMANCE 36 Recession 36 Global demand falling 36
Premium Aluminium
http://www.studymode.com/essays/Case-Study-About-Ibm-1222250.html Component Check OBJECTIVES & STRATEGIES IBM is repositioning itself from a computer company to an information technology service company through a series of acquisitions and divestitures. Thirteen acquisitions of approximately $4.8 Billion were completed enabling IBM to expand its business. Since then IBM concentrated on becoming stronger in high-added businesses. It concentrates on development and manufacture of the advanced
Premium Computer IBM Personal computer
TRENDS IN THE INDIAN HOSPITALITY INDUSTRY Aims To analyse the current and future scenario of the hospitality industry in India. Objectives • Examine the disparity in the supply and demand of accommodation and rising prices. • To understand the pricing‚ industry standards and other critical issues that arise with growth of the industry in India. • Recognize and evaluate the problems that the industry is currently facing. The research looks into the impediments
Free Scientific method Quantitative research Qualitative research
The funeral services industry is one industry that is seemingly recession proof. In the near future‚ no one is going to stop dying. It is a natural part of the life cycle‚ and when you or a loved one does expire‚ there will always be funeral directors reaching out a hand to help you and your family through one of the most difficult times an individual or family will have to face. Though under one broad term‚ funeral services actually include many sub categories‚ as well as many ways the practice
Premium Funeral Funeral home Burial
Acknowledgement It is with overwhelming gratitude that I thank my lecturer‚ Mr. Harish‚ for giving me the opportunity to write a report on a challenging subject like ‘Just-in-time in service industry’. I would also like to thank my parents for supporting me in the noble pursuit of knowledge. Special thanks to my beloved life partner who helped me in getting a lot of research material. I also express my thanks to the authors of the books which has helped me get a better outlook of the topic
Premium Lean manufacturing Service system Customer service
EXECUTIVE SUMMARY Global Pharma Industry is likely to grow at a CAGR of 5% to US $ 1 Trillion by 2013 The Pharmaceuticals Industry in India is the world’s 3 largest in terms of volume and stands 14th in terms of sale. Domestic pharma sector benefitted from increased thrust on Rural Health through bigger budgetary allocations in the Budget of 2009-10 According to PWC in 2010‚ India joined the league of Top 10 global pharmaceutical markets in terms of sales by 2020 with value reaching
Premium Pharmaceutical industry Generic drug
Collectivization in the IT Industry – An Indian Perspective Authored By Avinash Verma ACKNOWLEDGEMENT The authors wish to express their gratitude to Prof. Pranabesh Ray of XLRI‚ Jamshedpur for giving them the opportunity to do this project which is of tremendous significance in today’s industrial relations climate. The authors also wish to thank Prof. E. M Rao and Prof. P.K Padhi of XLRI Jamshedpur whose valuable inputs on the legal aspects of this issue provided us with a sense of
Premium Trade union
of Unified Service Provider of India BSNL Bharat Sanchar Nigam Limited CDMA Code Division Multiple Access COAI Cellular Operators Association of India DOT Department of Telecommunication DTS Department of Telecom Service EBITDA Earning Before Interest Tax Depreciation and Amortization FY Financial Year GSM Global System Mobile IDC Industrial design Centre ILD International Long Distance ILP Industrial liaison Program IPTV Internet Protocol Television ISP Internet Service Provider
Premium Reliance Anil Dhirubhai Ambani Group Reliance Communications Telecommunication