customer’s time and ensure that all issues are resolved in a timely manner. In the Perfect Call Generator‚ agents have the flexibility to customize the call while navigating through the eight phases of every call to ensure customer satisfaction. Opening Open the call by doing the following: * Brand the call AT&T. * Identify yourself by name‚ and greet the customer by name. * Verify the number reported by the IVR or the customer. * Include an offer to help. Avoid: * Adding a phrase like
Premium Customer service Customer
Inner journeys involve the exploration of the self‚ as individuals review their growth and development in the light of experiences which challenge and inspire them. The inner journey has the power to challenge an individual’s thinking. They provide new insights and understanding of the world and themselves. Margaret Atwood’s poem "Journey to the Interior" explores the dangers of an inner journey/ the individual becomes enlightened as to her own psyche/ compares the obstacles that face the traveller
Premium George Orwell Poetry Margaret Atwood
Hamlet Essay In Hamlet’s contemplation of suicide‚ the use of contradicting diction and choppy‚ repetitive syntax reveals his inner turmoil with his own conscience. The principal idea of Hamlet’s soliloquy is to choose life or death. He begins by pondering whether it is prudent to put up with life’s calamities or end them instantly with suicide. He compares death to sleep‚ as if death is like extended dreaming. He continues to list the calamities of human life‚ making death seem like liberation
Premium Death Suicide
Hydraulics Specific Energy of flow in Open Channels Experiment Lecture’s: Dr Robin Wakelin Group Number: 1 Group Members: Omar Abo Madyan‚ Blain Davis‚ Joshua James‚ Alisa Magar‚ Christopher Peckham‚ Tun Soe (15% of module mark) Submission deadline: 12am‚ Monday‚ 28th/January/2013 Student name: Omar Abo Madyan Student ID: 1114107 Abstract The experiment conducted was in order to find the relationship between the specific energy and the depth in an open channel flowing through
Premium Fluid dynamics Energy Kinetic energy
In this subject‚ Psychology will help you understand yourself and others. You will gain insight about why people behave the way they do‚ presented from a biological‚ behavioral‚ social and clinical perspective. We will explore the inner workings of the brain. It will help you to learn how to apply what you learn to yourself and your environment. Psychology is a science because it is systematic and empirical‚ and it is dependent on measurement. Behavior means activities that can be observed
Premium Psychology
examination of open innovation theory and practice. Jonash R.S & Sommerlatte.T. (1999) refer to Joseph Schumpeters’ view on innovation; he defined innovation as “encompassing the entire process‚ starting from a kernel of an idea continuing through all the steps to reach a marketable product that changes the economy.” However in this current economic climate there are ranging views on the area of innovation differing in many ways. In theory there are two types of innovation; Open Innovation and
Premium Nokia Mobile phone
Inner Beauty vs. Outer Beauty Brandi Harbin English Composition 121 Instructor: Amy Morris October 31‚ 2011 Physical beauty is outside for everyone to see. Physical beauty is usually the way men guage whether to talk to a woman. People can get a second opinion on how a person looks. It is most peoples’opinion that Inner beauty is the most important beauty a person can have. In order to know inner beauty‚ we must know the person. Some of the greatest views of inner beauty are loyalty
Premium Interpersonal relationship Friendship Love
HIGHER EDUCATION: THE IGNOU INITIATIVES Vision Statement of IGNOU “Indira Gandhi National Open University‚ the National Resource Centre for Open and Distance Learning with international recognition and presence‚ shall provide seamless access to sustainable and learner-centric quality education‚ skill upgradation and
Premium Higher education Academic degree College
Chapter 5: Flow Rate and Capacity Analysis 5.1 Objective Chapter 3 introduced the three basic building blocks of process flow namely the (average) flow time‚ (average) flow rate and (average) inventory. It is followed by a sequence of three chapters‚ 4‚ 5 and 6‚ which examine each one of these measures individually. Chapter 5 is concerned with flow rate analysis and issues of capacity. The major managerial concept discussed in the in the chapter is that of the bottleneck. We use the notion
Premium Bottleneck Variable cost Marginal cost
Inner Journey Assessment William F Buckley quoted “If all difficulties were known at the outset of a long journey most of us would never start at all”. This quote relates to journeys‚ specifically to inner journeys with the intention that many journeys are difficult and if individuals knew how difficult the journey was going to be‚ then most of us would not even commence the journey. A journey is simply a movement from one place to another. Physical journeys are gateways to inner journeys‚ which
Premium Coach Carter Ken Carter Basketball