Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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Personal Profile: I am a highly motivated‚ enthusiastic student‚ with good customer service experience and good knowledge in customer care. I am a reliable and punctual individual who works well as a team player. I have the capability of working under minimal supervision and I am willing to learn new areas and widen my knowledge. . I have a vast experience in organising events and I possess the will and determination that is needed to succeed. Currently I am a course representative of Business
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experiences draw out new talents. There are so many great examples of people who had to overcome obstacles in their life in order to find their own talent‚ but one of my favorite examples is Steve Jobs. Jobs was a college student who did not want to conform to the social norms of going to college. Steve Jobs wanted to find out who he really is‚ and eventually ended up in a major problem where he was in a financial strain and had no idea where he was going with his life. Without a proper education and
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JOB DESIGN Job design also gives information about the qualifications required for doing the job and the reward (financial and non-financial benefits) for doing the job. Job design is mostly done for managers’ jobs. While designing the job‚ the needs of the organisation and the needs of the individual manager must be balanced. Needs of the organisation include high productivity‚ quality of work‚ etc. Needs of individual managers include job satisfaction. That is‚ they want the job to be interesting
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Job Evaluation Methods There are three basic methods of job evaluation: (1) ranking‚ (2) classification‚ (3) factor comparison. While many variations of these methods exist in practice‚ the three basic approaches are described here. Ranking Method Perhaps the simplest method of job evaluation is the ranking method. According to this method‚ jobs are arranged from highest to lowest‚ in order of their value or merit to the organization. Jobs also can be arranged according to the relative difficulty
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Job Rotation System Report to XYZ Co. Prepared by Dan MacLeod and Eric Kennedy 1993 Introduction There are many reasons for implementing a job rotation system including the potential for increased product quality‚ employee satisfaction and lower cumulative trauma disorder rates. However‚ the difficulties of changing the organizational structure of an entire facility can prove difficult. It is important that the program start slowly at first so that the program can
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Benchmark Job In the business world today‚ many companies are made up of benchmark jobs and also non-benchmark jobs. A benchmark job is an occupation that is common throughout that field of work. Therefore‚ it is a job that has standard responsibilities that can be found from one organization to another. A non-benchmark job is just the opposite. It is a job that it is unique to the organization and cannot be found in other organizations of the same occupation. Through our interviews one will
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JOB DESIGN AND TECHNIQUES OF JOB DESIGN JOB A job can be defined as the set of tasks and responsibilities of a worker. These tasks and responsibilities‚ along with performance expectations‚ work conditions (time and place of work)‚ general skills‚ and possibly methods to be used‚ are normally contained in a written job description. There is no set formula for designing jobs that will best fit a production system. Also‚ a job is also reffered to an activity‚ often regular‚ and often performed
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Tribute To Steve Jobs (1955 – 2011) We all know that the time will come‚ but we didn’t expect it to happen so soon. Today is not an easy day for millions out there who own an Apple product or two‚ certainly also a gloomy day for all folks who work at Apple. Steven Paul Jobs‚ better known as Steve Jobs‚ CEO of Apple‚ has officially left us on today‚ 5th of October‚ 2011. He was one of the key person bringing the true innovation to the world. He showed us how making the difference can change
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Nowadays‚ job satisfaction has become an important issue for workers since it closely relates to physical and mental well-being. In order to find out what makes work satisfying‚ Studs Terkel interviewed three workers about their jobs in 1974 and Ethan Winning did a survey about job satisfaction in 2004. According to their results and my observation‚ there are three main factors that affect the job satisfaction: Salary and special incentives from jobs‚ personal and professional growth opportunities
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