ORGANIZATION IN ITS ENVIRONMENT POLITCAL Organization exist as part of a wider environment Or part of society and as such their influence by the environment in which their operate. It is usual to consider the environment through form of analysis known as pest analysis which has 4 main categories ; political this looks at the government involvement through legislation that they provide outlining the legal frame work within which every business must exist and taxation policy which are dependent on
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Statement of the ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California
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CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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customer” (Harvard Business School. 1997‚ pg. 1). Mr. McGaran is an exceptional manager and his performance exceeds expectations with the exception of customer satisfaction. Mr. McGaran scored “below par” on customer satisfaction. It a must Mr. McGaran take correction actions to improve customer satisfaction in his division to bring his rating above par. Describe the approach you would take in your performance feedback session with James. What would you say‚ in what sequence would you say it‚ and what
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meaning and concept of the 360 degree performance appraisal process. 2. To communicate or inform the participants about the weaknesses of the conventional system and how 360 degree system overcome these weak areas. 3. To provide necessary skills to plan and implement a 360-degree appraisal System in the organization. 360 Degree Appraisal System : A latest “performance management tool” is a 360 degree appraisal system. This process enables the individuals performance to be evaluated from an all around
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Performance Appraisal for Teams Agencies are required by the Government Performance and Results Act of 1993 to establish program goals and report organizational performance to stakeholders‚ including the Office of Management and Budget and the Congress. This creates pressure to use methods that improve organizational performance and maximize goal achievement. Using teams to accomplish the work— and effectively managing team performance— is one of the methods that many organizations have chosen.
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2010 Citibank: Performance Evaluation In 1996‚ Citibank was an emergent banking institution attempting to increase its market share in the competitive Los Angeles area. In order to do so‚ the bank’s strategy was to focus slightly less on their financial growth‚ and much more on providing “a high level of service to its customers”. Management viewed this paradigm shift as “critical to the long term success of the franchise”. To implement these changes‚ a new Citibank employee performance assessment
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Signature:…………………… Date:………… Background The case discuses about the evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager
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ISSN 1940-204X Northlake Bookstore: Benchmarking for Performance Evaluation Hugh Grove University of Denver Tristy Hillestad University of Denver Lisa M. Victoravich University of Denver IntroductIon In September 2004‚ Wendy Wiley‚ the Northlake Bookstore manager‚ was considering the implications of a shocking development. For the first time in her seven years as the Bookstore manager‚ textbook sales for this fall had decreased from the prior fall sales. The sales decrease was approximately
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Evaluation of Corporate Performance Edgar P. Lucas‚ Jr. BUS 401 Principles of Finance Instructor: Richard Burke September 1‚ 2014 History Incorporated in New York on June 16‚ 1911 as The Computing-Tabulating-Recording Company as a result of a consolidation of The Computing Scale Company of America‚ The Tabulating Machine Company and The International Time Recording Company of New York. Present name adopted in 1924 as a result of a merger with International
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