CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge‚ UK
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not a passive setting it plays an important role in service transactions. An evaluation of the roles they have in service encounters will reveal how important it is to design an appropriate servicescape .A servicescape plays four important roles. Package Servicescapes ’package’ the service offer and communicate an image to the customers of what they are going to get. Appropriate servicescaping is a sure shot way to create an image that the service provider is seeking to put up. It also helps moderate
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Data Services Vodafone’s Data Services are tailored to make you stay competitive even as your needs change. We provide simplified network solutions to improve your productivity and also offer customized solutions that save organizations from having to deal with multiple providers. We offer entry-level products using ADSL technology to high-end solutions delivered through a mix of ATM‚ Frame Relay or IP/VPN over MPLS-established technologies that alleviate pressure on your IT resources and give you
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SEMESTER 7 (2012 – 2013) BOEING COMPANY Name: Mohammed Ahmed Salim al-moqimi ID number: 2008399331 TABLE OF CONTENTS: Contents TABLE OF CONTENTS: 2 INTRODCTION: 4 BACKGROUND OF BOEING COMPANY: 5 Mission: 6 Vision: 6 Objective: 6 COMPETITOR ANALYSIS: 7 SWOT: 9 Strengths: 10 Weaknesses: 11 Threats Implications: 11 Opportunities: 12 THE STRATEGY: 13 The problems that the company faced are: 13 The causes of problems
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IdeclarethatallmaterialIhavepresentedinthisworkbookismyownwo- rkandthatIunderstandanydeliberateactsofplagiarismaredeemedto- beinbreachofexaminationregulations. Name………Date……………Sign………………………….……………… Exercise 1 Financial Services Companies Having studied the tutorials on the I-coach website‚ and identified some relevant news items in your own country’s newspapers or
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good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a commitment to a customer service this raises the bar of competition. There are following tip for good customer services Excellent customer service begins at
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Airport security This paper will address the September 11 attacks and the problems with airport security personnel and the outdated technology that was being used in most airports The September 11 terrorist attacks could have been avoidable if airport security was up to par with new security devices and better trained personnel. The government should have passed a new airport security law to update security devices and to make sure employees were properly trained long before September 11
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Vantage Services Jamaica Ltd. is a subsidiary of a Multi-National Corporation with Head Offices in Stockholm Sweden. The Jamaican Company commenced operation early 2004 with a staff complement of approximately sixty employees. Among the many incentives that attracted Vantage Services to Jamaica were; the availability of cheap labour‚ the fact that potential employees spoke English‚ the assurances that the company could operate with limited interference from the government‚ a stable political climate
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The relationship between frontline service employees and customers has always been interesting research topic for service marketers as the customer-contact service employee is the service and organization in the customers’ eyes and consumer interpretations of employee performance will create their impression of the service brand (Zeithaml and Bitner‚ 2009). Most early work on service frontline employees is based on the assumption that interaction between service encounters and customers is harmonious
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