Assessment #1: Part B Prepare a staff manual a. Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer
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Lab10 SQL Injection Attack Lab Yukui Ye SUID: 439644268 Task1: SQL Injection Attack on SELECT Statements Setup: Turn off build-in SQL injection protection Set magic_quotes_gpc value to ‘off’ in file /etc/php5/apache2/php.ini in order to turn it off. Then restart it: Task1.1: Log into another person’s account without knowing the password Check the login part code to see how it login works. Following is the PHP codes run at server side. From the above code‚ we can tell how server send query
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receive more training so they know the purpose of their job. If all of these things are fixed‚ this could also help morale. 3) Sam and Jose have a more delegated style of management‚ both saying how they didn’t really enjoy being in the donor services department‚ but liked working in the field much more. They relied on Elena for the management‚ and sometimes showed up to “just say hi”. Elena’s management style is not fitting with the way Sam and Jose act‚ she is a quiet nervous type person‚ who
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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The Company: TaylorMade Adidas Golf Company ABOUT TAYLOR-MADE ADIDAS GOLF COMPANY Accordingly‚ the Adidas Group is one of the global leaders within the sporting goods industry‚ offering a broad range of products around three core segments: Adidas‚ Reebok and TaylorMade Adidas Golf‚ Headquartered in Herzogenaurach‚ Germany‚ the Group has almost 30‚000 employees and generated sales of more than €10 billion during the year 2006. Ideally‚ TaylorMade Adidas Golf‚ one of
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Service Level Agreement for HR Services Overview Service level agreement for the provision of HR Services in relation to employee relations advice and recruitment assistance to managers‚ supervisors and staff. This is an internal agreement for HR services between the Human Resources Department and the Customer Services Branch. Service Specifications The designated HR team at Coastal Education Network will provide advice‚ assistance and support on the implementation of the organisation’s HR
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Service Recovery Definition of Service Recovery Service Recovery means that a service breakdown has occurred and the problem has been corrected to the customers satisfaction Goal: Help retain customer’s as loyal Service Recovery Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. Creating A Service Recovery Environment Be A Role Model Ask Staff For Suggestions Solicit Customer Feedback Reward Good Customer Service Behavior
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18.2 Good or Service Mr. Gulash lived in Shelton‚ Connecticut. He wanted an above- ground swimming pool installed in his backyard. Gulash contacted Stylarama‚ Inc. (Stylarama)‚ a company specializing in the sale and construction of pools. The two parties entered into a contract that called for Stylarama to “ furnish all labor and materials to construct a Wavecrest brand pool‚ and furnish and install a pool with vinyl liners.” The total cost for materials and labor was $ 3‚690. There was no breakdown
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Donald Trump’s Twitter account was the target of a "rogue" employee who apparently is not a fan of the president. In a Friday tweet storm in response to the outage incident‚ Trump gave a "Covfefe"-esque response as to the worker’s motivation. In what is mystifying to some on Twitter‚ the POTUS said his account was sabotaged because his messages were "finally getting out... and having an impact." https://www.inquisitr.com/4595893/trumps-twitter-account-down-update-hero-employee-sabotaged-potus-account-last-day-on-job/
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This article talks about therapy dogs helping children testify against their attackers. In this particular story it talks about a dog named Argos helping a 11 year old girl Devin Connors who was raped when she was 8 years old by her mother’s boyfriend. Since the boyfriend pleaded guilty to the rape she didn’t even have to testify at all but she decided she wanted to tell what happened. In order for a dog to be a therapy dog they have to be walk quietly on a leash‚Interact well with strangers‚ and
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