One of your customers has just said to you‚ “The service here is terrible.” You should say: “What is it about the service that you have not liked?” “Would you like to fill out a complaint form? I can get one for you.” “I realize our service is poor today. We are understaffed‚ so I apologize.” “I am really sorry to hear you say that‚ but we are trying as hard as we can.” One of your customers has just said to you‚ “The service here is terrible.” You should say: “What is it about the service
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Joan Miró was a famous and influential Spanish sculptor‚ ceramicist‚ Catalan painter‚ and printmaker born on 20th April 1893 in the Catalan area of Spain‚ which is near Barcelona. Miró family specialized in cabinet making and goldsmith and his mother was Dolores Ferra while his father was known as Michel Mirfo Adzerias (Rowell 115). Miró began drawing at an early age of seven years old‚ at a private art school referred to as Carrer del Regomir 13. He also attended business school and specializing
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The Wampanoag and Calvinist: a Parable of Misdirection "Caleb ’s Crossing" by Geraldine Brooks outlines the clash between faith and culture of the Wampanoag and Calvinist people; that is a symbolic parable of the misdirection of humanity and its fall from the natural world to its ideal worship of materialism. Throughout the novel‚ we see the Wampanoag ’s polytheistic faith of gratitude‚ appreciation‚ and interconnectedness with the natural world‚ clash with the Calvinist ’s dogmatic and zealous
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Company Background Global Crossing Limited (GC) is an example of what may occur when there are failures to properly audit financial statements and internal controls. This scandal happened around the same time as the Enron scandal. In early 2002‚ the GC bankruptcy was the fourth largest in the U.S. history. In 2005‚ it settled with the SEC‚ having been determined that it did not comply with numerous accounting laws. ABOUT THE COMPANY GC‚ founded in 1997 by Gary Winnick‚ was a telecommunications
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Living the Lonely Life Loneliness can cause many problems and it can change your life. Of Mice and Men was written by John Steinbeck in 1937. Our story takes place in California during the Great Depression which was in the 1930’s. In this story many characters face loneliness. Among these characters are Curley’s wife‚ Crooks‚ and even my own aunt. Loneliness surrounded migrant workers in the days of the Great Depression. It was typical for men to travel alone and work for their fifty dollars
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Juan came to this country (N.Y‚ USA) from Ecuador when he was in the First grade. He is the oldest of three children; the younger siblings were born in this country. His parents are both hard-working individuals who have always told Juan that he must go to college. However‚ they only told Juan recently that he is undocumented. Juan has a 95 average and has taken many honor level courses. He studied French in High school‚ maintaining that taking Spanish would have been too easy. He did earn a 94
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Crossing the Floor – Conflict‚ Politics‚ Power and Politicians Case Questions 1. Where are the power issues in this case? What is your assessment of the relative power of the key individuals and groups (Stephen Harper‚ David Emerson‚ the riding association‚ the voters)? The newley elected prime minister Stephen Harper had legitimate power in that he was elected to the post of prime minister. His party had genuine power in that they won the election. Harper is entrusted in a very powerful position
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Byron - Question 4 In Don Juan‚ Byron mocks many of his Romantic contemporaries for their style. According to Byron‚ poets such as Wordsworth and Southey were overly showy. Thus‚ Don Juan was a way to poke fun at the romantic tropes these self-interested poets utilized. For instance‚ Byron uses “romantic” language to describe Donna Julia‚ saying‚ “Of many charms in her as natural/As sweetness to the flower or salt to the ocean‚ Her zone to Venus‚ or his bow to Cupid” (437-439). But then he gives
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SPOLIARVM We had a chance to see for we the larger than life painting of Juan Luna exhibited in the National Art Gallery. Well‚ last February 25‚ 2011 during EDSA 25th anniversary we went to the National Museum Art Gallery for our Humanities subject. The mural I’m going to talk about is the mural entitled “ Spoliarvm” [spo-la-ree-um] by one of our national artists‚ Juan Luna. The basic story of the “Spoliarivm” takes place in the 15th century or something around that time. Anyway‚
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JUAN OSONG (Bicol Literature – Folktale) The mayor of the town where Juan Osong lived once ordered the town crier to announce a new ordinance that no one should be found walking in the street by ten o’clock at night. But as Juan was still in the street by ten o’clock‚ he crawled. He was seen by the policeman who asked him‚ “Why are you still here? Don’t you know that it is prohibited for townspeople to walk down these streets after ten? “ Juan answered‚ “Yes sir‚ I know‚ but as you can see‚ I am
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