Chapter 11 Creating delivery systems in place‚ cyberspace and time Learning Objectives- What are the options for delivering our service? * What physical and electronic channels can we use? * Should we offer customers a choice? * What physical evidence should our facilities present? * When and where should our service be available? * Is it feasible to shift from high-contact to low-contact delivery? * What options exist for using third-party intermediaries? Definitions
Premium Virtual reality Natural environment Service provider
Digital Marketing Strategy Jacob Orquin Department of Business Administration Aarhus University E-business models Chaffey & Smith (2008) The e-marketing plan Chaffey (2009) Online strategy model Guava Media‚ Nyborg (2009) Which KPI’s? Who are the customers? Qualitative/explorative analyses segments‚ position‚ messages Quatitative analyses Cross- & upsales‚ loyalty Qualify the customers/ market Touchpoint strategy Integration of digital strategy in corporate/ marketing
Premium Marketing Brand
AUSTRALIAN ECONOMY 2.3 AUSTRALIAN NATURAL 2.4AUSTRALIAN TECHNOLOGICAL 2.5AUSTRALIAN POLITICAL 2.6 AUSTRALIAN CULTURAL…………………….. 3. MARKETING ANALYSIS 3. CONCLUSION…………………………………………… 4. REFERENCES…………………………………………… 1. AUSTRALIAN FAVOURITE CEREAL PTY. LTD. Australian Favourite Cereal has been producing‚ manufacturing and distributing their products since January 1980. Australian Favourite Cereal Pty Ltd introduced to Australia by Mrs. Arzu Eroglu‚ who migrated to the country with
Premium World population Breakfast Population
Executive Summary Red Bull is the pioneer in the energy drink category worldwide. Founded in 1984 by Dietrich Mateschitz in Austria‚ the product was formally launched in 1987. Mateschitz originally became aware of products called “tonic drinks”‚ which enjoyed wide popularity in Asia. He brought this effective product in Austria and developed a unique marketing strategy. The drink mainly targets young students and urban professionals. It is exclusively produced in Austria and then distributed around the
Premium Marketing Energy drink
Chapter 1: Intro Goods Service Implications Tangible Intangible • Inventories • Patents • Displayed or communication • Pricing challenges Standardized Heterogeneous • Dependence on employee and customer actions‚ • Uncontrollable factors • Quality matched to promise/promoted Production separate from consumption Simultaneous production and consumption • Customers participate in and affect the transaction • Customers affect each other • Employees affect the service outcome. • Decentralization
Premium Service system Service Marketing
MARKETING OF BANKING SERVICES. 1. Introduction. Bank Marketing. Why Bank Marketing. Features of Bank Marketing. Services. Characteristics of Services. Difference between Product and Services. 2. Marketing. Features. Marketing of Tools and Techniques. Marketing Mix in Banking. Growth of Service Market. Marketing Approach in Banks. 3. Justification for Marketing the Banking Services. Satisfaction of Customer Needs. Bank Marketing in the Indian Perspective. 4. Articles
Premium Marketing Bank
Developing Products and Managing Product Portfolios Chapter 12 What We Already Know About Products • How to define a product • How to classify a product – Consumer v business products – Different types of consumer products • The product life cycle • There are different levels of product: – Core benefits – Branding‚ design‚ quality – Support aspects: guarantees‚ after-sales service What Is Managing Products About? • Ensuring we have the right product mix to maximise
Premium Brand Product management Brand management
Have Global Economic/Financial Crises Affected FDI?” Table of Contents Table of Contents …..…………………………………………………………………………...2 Abstract……………………………………………………………………………………………3 1. Introduction………………………………………………………………………………3 1.1 Preamble 1.2 Research Importance 1.3 Aim of Work 1.4 Thesis Statement 2. Theoretical Background…………………………………………………………………4 2.1 What is meant by an Economic and Financial Crises……………………………..4 2.1.1 Defining an Economic/Financial Crisis…………………………………………...4 2.1.2
Premium Financial crisis Recession Investment
MK2 SERVICES MARKETING COURSEWORK ASSIGNMENT QUESTION “Develop a service blueprint for an organization in the hospitality service industry of your choice” Development Steps; - Decide on the company’s service or service process to be blueprinted and the objective. - Determine who should be involved in the blueprinting process - Modify the blueprinting technique (if required) - Map the service as it happens most of the time. - Be sure customers remain the focus - Track insights that
Premium KFC Marketing Fried chicken
Holistic Marketing approach: According to Philip kotler‚ “Holistic marketing is the concept based on the development‚ design and implementation of marketing programs‚ processes‚ and activities that recognizes their breadth and interdependencies.” Four components of holistic marketing are relationship marketing‚ internal marketing‚ integrated marketing and socially responsible marketing. * Internal marketing- This is where the company focuses on internal organization and carries out marketing
Premium Marketing