MY COURSE DESIGN: A. CHICA COURSE SYLLABUS COURSE TITLE : Finishing Course for Call Center Agents NOMINAL DURATION : 100 hours QUALIFICATION LEVEL : NC II A. Course Description This course is designed to develop knowledge‚ skills‚ and attitudes of a Contact Center Representative in accordance with industry standards. It covers core competencies such as: Communicating Effectively in a Contact Center‚ and being able to Render Quality Customer Service to Contact Center
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Poka-yoke (ポカヨケ?) [poka yoke] is a Japanese term that means "mistake-proofing". A poka-yoke is any mechanism in a lean manufacturing process that helps an equipment operator avoid (yokeru) mistakes (poka). Its purpose is to eliminate product defects by preventing‚ correcting‚ or drawing attention to human errors as they occur.[1] The concept was formalised‚ and the term adopted‚ by Shigeo Shingo as part of the Toyota Production System.[2][3] It was originally described as baka-yoke‚ but as this means
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Course Syllabus CPLA 120 Syllabus Instructor: Rickie Pickett Send E-Mail To: rpickett@ewu.edu Phone: 359-6907 or 359-6260 (Computer Science Office) Office: Computer & Engineering Sciences Building‚ Room 313 Office Hours: 11:00am --11:50am or by appointment Text: (Required) GO! with Microsoft Office 2010 Introductory (Custom Edition for Eastern Washington University) Materials: MYITLAB Account (needs to be completed by 10/04) Canvas NetStorage‚ or some
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COURSE TITLE: Critical Reading and Writing in the Humanities COURSE CODE: FOUN 1012 SEMESTER: ONE (2013-2014) LEVEL: Year One (Foundation Course) NUMBER OF CREDITS: 3 PREREQUISITE: A pass in the English Language Proficiency Test or its equivalent DURATION: 13 weeks Critical Reading and Writing in the Humanities will allow students to explore a variety of materials in the humanities and develop their skills in writing expository discourse appropriate to their disciplines by
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Curriculum Structures CURRICULUM STRUCTURE 4 YEAR DEGREE PROGRAMME SEMESTER 1 Courses Cr G BahasaKebangsaan A/B 3 N 2 U 2 U FCM 1023 Academic Writing Introduction to Oil & Gas Industry and Sustainable Development Ordinary Differential Equations Code MPW 2143/ MPW 2153 Kxx xxx1 3 ECB 1014 Circuit Theory Code MPW 2113/ MPW 2123 LCB 1042 PCB 1012 Cr G Islamic Studies/Moral Studies 3 N Co Curriculum I 1 U FCM
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Fall 2014 Course Outline Accounting and Financial Management Services DeGroote School of Business McMaster University INSTRUCTOR AND CONTACT INFORMATION Section 1: Thursday: 14:30 – 17:20 Section 2: Tuesday: 14:30 – 17:30 Section 1E: Tuesday: 19:00 – 22:00 Class location: DSB/AB102 Class location: DSB/B105 Class location: DSB/AB102 Eric Bentzen-Bilkvist Instructor ericb@petmas.ca Office: DSB/313 Office Hours: To be arranged Tel: (905) 522-6555 COURSE ELEMENTS
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| |INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA | |COURSE OUTLINE | |
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DERIVATIVE SECURITIES AND RISK MANAGEMENT TECHNIQUES Course Outline Semester 1‚ 2013 Part A: Course-Specific Information Part B: Key Policies‚ Student Responsibilities and Support [Course Code – Course Name] Table of Contents 1 PART A: COURSE-SPECIFIC INFORMATION 1 2 2.1 2.2 2.3 2.4 2.5 3 STAFF CONTACT DETAILS COURSE DETAILS Teaching Times and Locations Units of Credit Summary of Course Course Aims and Relationship to Other Courses Student Learning Outcomes LEARNING AND TEACHING ACTIVITIES
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Course Handout Accounting For Managers (AFM) Semester-I (June -October‚ 2013) Course Overview The course is designed to provide the students with a sound understanding of the basic accounting principles‚ concepts and standards and skill in the preparation and presentation of financial statements. Moreover this course a blend of financial accounting and management accounting. At the end of this course‚ students will be capable of preparing and understanding financial statements and use financial
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Software Course Registration System Supplementary Specification Version 2003 Mastering OOAD with UML Course Registration System Supplementary Specification 03CourseRegSupplSpec.doc Issue: 2003 Issue Date: 2/4/03 Revision History Date 9/5/2000 10/2/2000 01/14/2003 Issue V2000 V2000 V2003 Description Generation for beta Final release Final Release Author Shawn Siemers Shawn Siemers Alex Kutsick Confidential Rational Software‚ 2003 Page 2 Mastering OOAD with UML Course Registration
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